TOP 10 BUSINESS MANAGEMENT COURSES IN FITZROY, MELBOURNE - PAGE 23

Poor sales negotiating may be costing you as much as 50% of your net profit? Economic uncertainty has taught customers to push hard on price and terms, and even relatively receptive buyers use aggressive negotiation techniques.

Gain a greater understanding of current practices, identify improvements, risks and opportunities, streamline practices and clarify roles and responsibilities through effective process mapping.

Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?

Helping new and aspiring team leaders to successfully navigate the transition from co-worker to high performing leader.

Develop a Lean Six Sigma toolkit to improve your business processes. Identify and action opportunities for improvement in your organisation. Employ a wide range of process improvement techniques, such as Total Quality Management, Kaizen, Business Process Reengineering, Six Sigma and Lean Thinking.

As the pace of change in corporate Australia accelerates, effective change agents are increasingly sought-after. Organisations rely on people who can lead and inspire others to implement initiatives smoothly and successfully.

Learn strategies and techniques to increase resilience and create a resilient team that can bounce back from setbacks and take challenges in their stride.

Gain an understanding of Root Cause Analysis, the different forms that can be applied to address the failure, and how to identify the appropriate RCA process to rectify or eliminate the failed process, equipment or system.

In the ever-changing and unpredictable corporate, economic and social environments, success in business is built on responding quickly and confidently to situational shifts and unforeseen circumstances.

Mitigate the risk of losing engineering expertise and retain your organisation’s knowledge base and workforce capability with practical processes and procedures.