TOP 10 BUSINESS MANAGEMENT COURSES IN SURRY HILLS, SYDNEY - PAGE 34

True leadership is more than a job title. It is built on understanding, adaptive thinking and the ability to act purposefully. In order to become an extraordinary leader, you need to first understand how you operate.

The complexity of the business environment has increased and a new consciousness of the requirement to manage the risks that arise from operating in this environment has emerged.

In today’s business landscape with the rise of AI and automation, the greatest protection an individual or a company can have is the ability to think strategically.

Root Cause Analysis (RCA) identifies and analyses the hidden causes of problems and provides the tools needed to determine what can be done to prevent them from reoccurring.

This course is suitable for anyone who wants to gain a deeper understanding of themselves and how they can use that knowledge within their own workplace - or to forward their career.

It’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.

The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.

Poor sales negotiating may be costing you as much as 50% of your net profit? Economic uncertainty has taught customers to push hard on price and terms, and even relatively receptive buyers use aggressive negotiation techniques.

Training workshops will be focused on increasing the skills and capabilities of your people and the introduction of knowledge and methodologies to teach staff how to read people and improve performance in front of customers.

KONA’s Coaches Help Executives and Leaders to improve current skills and behaviours including people skills, working outside of comfort zones, improving self-awareness, and more.