Learn the basics of both current versions of the world's most popular approach to IT service management: ITIL® v3 and ITIL® 4. Learn what ITIL® covers and why it matters to you and your organization.
Learn the basics of ITIL® v3: the service lifecycle; processes and functions; and roles, technology and automation.
Then compare the major differences in ITIL® 4: the four dimensions; the service value system; the service value chain; and the guiding principles, and practices. Instructor David Pultorak—an ITIL® contributor and consultant—also helps you learn the basics of ITIL® certification, including the ITIL® v3 and 4 certification schemes, and provides tips for passing the certification exam.
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An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.
This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services
ITIL Intermediate Service Operations - Online Learning Course by GreyCampus
In this ITIL® 4 Foundation Training course, designed for professionals who want to adopt ITIL to improve service management, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam.
Upgrade your knowledge of IT Service Management through this comprehensive ITIL training and certification examination package . The course equips you with the rudimentary understanding of IT-enabled services to get you ready for the ITIL Foundation Certificate Examination.
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