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Soft Skills Coach Certification Course
Emotional intelligence, public speaking, growth mindset, creative thinking, conflict management, and communication strategies for coaches, managers or employees.
4.3
135 Ratings
659 Enrolled
Created By Joeel & Natalie of Transformation Services
For You
Course specifications
12:23 Hours
217 Files
Lifetime/ Unlimited
Certificate of completion
Created on 25 Jun 2025
80 downloadable resources
Last Updated 8 Jul 2025
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$25.19
$27.99
30 days money back gurantee
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Try Personal Plan for freeThe Secret to Thriving: Master Soft Skills
Success in personal and professional life isn’t just about technical expertise; it’s about mastering soft skills.
While most education focuses on hard skills, soft skills—personal traits and workplace behaviors—are actually the strongest predictors of job performance, career growth, and overall satisfaction. That’s why this Soft Skills Course is truly transformational.
Yet, many have never been taught these essential human skills that build authentic connections, inspire teams, and fuel personal growth.
This course is designed to transform you into a coach who can guide others in developing these critical skills, helping them become more confident, fulfilled, and in control of their careers and lives. As a Certified Soft Skills Life Coach, you will:
- Feel confident expressing your ideas and needs
- Handle difficult conversations and coworkers with ease
- Have the skills to adapt and thrive in a changing job market
- Develop the mindset and skills to step into leadership roles
What You'll Learn in This Soft Skills Coach Certification
This complete course includes 6 comprehensive training programs on key soft skills to help advance your career or coach others effectively.
- Master Emotional Intelligence: Manage emotions, reduce stress, prevent conflict, and build meaningful workplace connections.
- Communicate with Confidence: Handle tough conversations and improve interactions with clients, teams, and coworkers.
- Present with Impact: Enhance public speaking and presentation skills to communicate clearly and persuasively.
- Harness Creativity and Innovation: Use design thinking and creative problem-solving to inspire innovation and stay competitive.
- Resolve Conflict: Learn techniques to manage disagreements, maintain harmony, and boost team productivity.
- Develop a Growth Mindset: Embrace challenges, learn from setbacks, and position yourself as a future leader.
Course content
33 sections | 217 lectures | 12:23 total length
Expand
all sections
1. Welcome and Introduction
2 Lectures
1. Introduction to Soft Skills Coaching
-
2. How This Program Works Soft Skills
6.45 MB
2. MODULE 1: Emotional Intelligence in the Workplace
8 Lectures
1. Full Workbook Emotional Intelligence in the Workplace (ADA ACCESSIBLE)
0.25 MB
2. What is Emotional Intelligence
370.71 MB
3. The Importance of Emotional Intelligence at Work
476.66 MB
3.1. The Importance of Emotional Intelligence at Work
0.12 MB
4. Understanding Your Emotional Intelligence Assessment Quiz
365.13 MB
4.1. Understanding Your Emotional Intelligence Assessment Quiz
0.25 MB
5. Why Emotions Are Contagious (Mirror Neurons)
567.89 MB
5.1. Why Emotions Are Contagious (Mirror Neurons)
0.11 MB
3. Intrapersonal Emotional Intelligence
12 Lectures
1. Understanding and Recognizing Emotions
61.14 MB
2. Practicing Emotional Awareness
22.55 MB
2.1. Practicing Emotional Awareness
0.14 MB
3. The Body-Mind Connection
394.35 MB
4. Thoughts Create Emotions beginning
48.28 MB
5. Reframing Your Thoughts
564.53 MB
5.1. Reframing Your Thoughts
0.20 MB
6. Catch Negative Emotions Early
174.06 MB
7. Identifying Triggers
303.89 MB
7.1. Identifying Triggers
0.10 MB
8. Techniques for Overcoming Negative Emotions
651.68 MB
8.1. Techniques for Overcoming Negative Emotions
0.13 MB
4. Reduce Stress to Increase EQ
4 Lectures
1. The Importance of Reducing Stress
231.32 MB
2. Releasing Stress through Venting
303.10 MB
2.1. Releasing Stress through Venting
0.13 MB
3. Tips for Stress Reduction
241.85 MB
5. Interpersonal Emotional Intelligence
8 Lectures
1. Identifying Emotions and Nonverbal Communication
86.71 MB
1.1. Body Language and Nonverbal Communication
0.13 MB
2. Establishing Rapport
442.24 MB
2.1. Establishing Rapport
0.41 MB
3. Developing Empathy
511.91 MB
3.1. Developing Empathy
0.40 MB
4. Handling Others' Emotions
430.82 MB
4.1. Handling Others Emotions
0.19 MB
6. New Being an Emotionally Intelligent Manager
4 Lectures
1. Emotional Intelligence in Leadership
426.67 MB
1.1. Emotional Intelligence in Leadership
0.12 MB
2. The Importance of Empathy for Managers
549.83 MB
2.1. The Importance of Empathy for Managers
0.14 MB
7. MODULE 2: Public Speaking and Presenting at Work
1 Lectures
1. Types of Presentations in the Workplace
516.15 MB
8. Developing Confidence
7 Lectures
1. Overcoming Stage Fright
699.18 MB
2. Practice Practice Practice
499.82 MB
3. Dealing with Nerves the Day of the Event Part 1
232.78 MB
4. Dealing with Nerves the Day of the Event Part 2
216.90 MB
4.1. Dealing with Nerves the Day of the Event
0.26 MB
5. Nerves Before You Begin
652.12 MB
5.1. Nerves Before You Begin
0.21 MB
9. Presentation Skills
9 Lectures
1. Commanding the Room
76.10 MB
1.1. Commanding the Room
0.12 MB
2. Memory Techniques
65.93 MB
2.1. Memory Technique
0.21 MB
3. Body Language and Nonverbal Communication
430.99 MB
3.1. Body Language and Nonverbal Communication
0.13 MB
4. Vocal Presentation
55.65 MB
5. Using Notes & Cues
53.18 MB
6. Presenting Data
9.40 MB
10. Audience Engagement
7 Lectures
1. Developing Rapport
60.20 MB
1.1. Developing Rapport
0.41 MB
2. Visual Aids and PowerPoint
10.01 MB
2.1. Visual Aids and PowerPoint
0.14 MB
3. Enhance Your Presentation with Videos
328.05 MB
4. Enhance Your Presentation with Worksheets
199.79 MB
5. Workshop Activities
215.52 MB
11. Planning Your Presentation
4 Lectures
1. Preparing for Your Presentation
12.33 MB
2. Designing Your Presentation
14.67 MB
3. Time Planning and Staying On Track
43.41 MB
3.1. Time Planning and Staying On Track
0.08 MB
12. Running Meetings and Groups
4 Lectures
1. Laser Speak for Group Discussions
425.39 MB
2. Dealing with Challenging Participants
53.48 MB
2.1. Dealing with Challenging Participants
0.11 MB
3. Taking Questions
68.56 MB
13. MODULE 3 - Growth Mindset for Leadership and Organizations
6 Lectures
1. The Most Important Leadership Qualities
68.56 MB
2. The Growth Mindset
859.48 MB
3. Growing Your Brain & Neuroplasticity
773.96 MB
4. Fixed Mindset Leaders
923.73 MB
5. Growth Mindset Leaders
964.38 MB
6. Common Growth Mindset Misperceptions
332.31 MB
14. Developing a Growth Mindset (for Yourself)
12 Lectures
1. Develop a Growth Mindset Part 1: Awareness
501.14 MB
1.1. Develop a Growth Mindset Part 1: Awareness
0.07 MB
2. Develop a Growth Mindset Part 2: Perspective
711.15 MB
2.1. Develop a Growth Mindset Part 2: Perspective
0.06 MB
3. Develop a Growth Mindset Part 3: Action
93.76 MB
3.1. Develop a Growth Mindset Part 3: Action
0.11 MB
4. Your Growth Resume
547.75 MB
4.1. Growth Resume Activity
0.08 MB
5. How to Learn from Criticism
870.78 MB
6. State of Gratitude for Transformation
410.66 MB
7. Developing Community
604.51 MB
8. Purposeful Development_ Learning to Be a Better Leader
517.26 MB
15. Developing a Growth Mindset in Your Employees
4 Lectures
1. Fixed vs Growth Mindset Employees
508.32 MB
2. Modeling and Teaching a Growth Mindset to Your Staff
604.96 MB
3. Growth Plan Part 1: Coaching Employees to Learn and Grow
828.38 MB
4. Growth Plan Part 2: The Zone of Proximal Development
614.40 MB
16. Developing a Growth Mindset Organization/Culture
12 Lectures
1. Fixed vs Growth Organizations
573.73 MB
2. Bias Toward Talent or Learning
682.44 MB
3. Bias Toward Success or Progress
700.58 MB
4. Bias Toward Conformity or Creativity
513.14 MB
5. Bias Toward Working Hard or Working Smart
592.57 MB
6. Developing a Growth Mindset Culture
1265.99 MB
7. Preventing and Overcoming Groupthink
1094.76 MB
7.1. Preventing and Overcoming Groupthink
0.07 MB
8. Benefits of a Creative Culture
520.75 MB
9. Look to the Future: Disruptive Innovation
583.85 MB
10. Blue Ocean Thinking and Opportunities for Growth
972.44 MB
10.1. Blue Ocean Thinking and Opportunities for Growth
0.11 MB
17. Growth Through Goals
2 Lectures
1. New Perspective on Goal Setting
1022.81 MB
2. Creating an Action Plan
886.98 MB
18. MODULE 4 - Creativity, Design Thinking + Innovation for Business
1 Lectures
1. Benefits of an Innovation-Friendly Environment
520.75 MB
19. Creative Thinking
9 Lectures
1. Creative Thinking: Re-framing and Mind Mapping
370.79 MB
1.1. Creative Thinking: Re-framing and Mind Mapping
0.66 MB
2. Creative Thinking: Insights and Flow
565.41 MB
2.1. Creative Thinking: Insights and Flow
0.14 MB
3. The Importance of Happiness, Play, and Idle Time
463.88 MB
3.1. The Importance of Happiness, Play, and Idle Time
0.10 MB
4. The Importance of Rewarding Creativity
471.22 MB
4.1. The Importance of Rewarding Creativity
0.11 MB
5. The Power of Questions
451.21 MB
20. Developing a Creative Work Environment and Team
10 Lectures
1. Developing Creativity in Individuals
512.56 MB
1.1. Developing Creativity in Individuals
0.25 MB
2. Creating a Creative Physical Environment
539.02 MB
2.1. Creating a Creative Physical Environment
0.11 MB
3. Empowering Creative Teams
722.79 MB
3.1. Empowering a Creative Team
0.12 MB
4. The Importance of Diversity
65.46 MB
4.1. The Importance of Diversity
0.13 MB
5. Develop an Idea-Response Process
549.20 MB
5.1. Develop an Idea-Response Process
0.12 MB
21. Overcoming Creativity Blocks
3 Lectures
1. Overcoming Creativity Blocks
585.01 MB
1.1. Overcoming Creativity Blocks
0.30 MB
2. Overcoming Problem-Solving Blocks
562.21 MB
22. Design Thinking Methodology and Process
14 Lectures
1. Why Design Thinking
599.27 MB
1.1. Why Design Thinking
0.14 MB
2. Step 1: Empathize with the End User
582.34 MB
2.1. Step 1: Empathize with the End User
0.38 MB
3. Step 2: Define the True Problem
508.33 MB
3.1. Step 2: Defining the Problem
0.25 MB
4. Step 3_ Ideate and Brainstorm
542.33 MB
4.1. Step 3: Ideate and Brainstorm
0.13 MB
5. Brainstorming Process
558.87 MB
5.1. Brainstorming Process
0.13 MB
6. Step 4: Prototype Solutions
560.08 MB
6.1. Step 4: Prototyping Solutions
0.21 MB
7. Step 5: Test, Implement and Assess
583.56 MB
7.1. Step 5 Testing and Assessment
0.25 MB
23. Looking to the Future
1 Lectures
1. Disruptive Innovation
583.85 MB
24. MODULE 5 - Conflict Management in the Workplace
1 Lectures
1. Why Resolving Conflict is Important
321.24 MB
25. Understanding Conflict
4 Lectures
1. Conflict Management Styles
675.80 MB
1.1. Conflict Management Styles
0.12 MB
2. Constructive Conflict
556.88 MB
3. Why We Avoid Dealing with Conflict
624.52 MB
26. Preventing Conflict
8 Lectures
1. Developing Awareness
606.95 MB
1.1. Developing Your Awareness
0.31 MB
2. Managing Staff to Prevent Conflict
326.30 MB
2.1. Managing Staff to Prevent Conflict
0.25 MB
3. Creating a Low-Conflict Environment
675.17 MB
3.1. Creating a Low-Conflict Environment
0.13 MB
4. Communication to Prevent Conflict
551.74 MB
4.1. Communication Tips for Preventing Conflict
0.11 MB
27. Conflict Resolution
20 Lectures
1. The Importance of Timing
506.26 MB
1.1. The Importance of Timing
0.12 MB
2. Facilitating Conflict Resolution Conversations
306.12 MB
2.1. Facilitating Conflict Resolution Conversations
0.10 MB
3. Phase 1: Remaining Calm
534.16 MB
3.1. Phase 1: Remaining Calm
0.21 MB
4. Phase 2: Listening
487.17 MB
4.1. Phase 2: Effective Listening
0.13 MB
5. Phase 3: Understanding
639.18 MB
5.1. Phase 3: Understanding the Conflict
0.14 MB
6. Phase 4: Effective Communication Techniques
439.89 MB
6.1. Phase 4: Effective Communication Techniques
0.20 MB
7. Communication Mistakes to Avoid
82.39 MB
7.1. Phase 4: Communication Mistakes to Avoid
0.19 MB
8. Phase 5: Brainstorming Solutions
400.13 MB
8.1. Phase 5: Brainstorming Solutions
0.12 MB
9. Phase 6: Choosing the Best Solution
333.12 MB
9.1. Phase 6: Choosing the Best Solution
0.10 MB
10. Phase 7: Follow-Up
395.44 MB
10.1. Phase 7: Following-Up
0.12 MB
28. Who is Your Conflict
12 Lectures
1. Preventing Conflict with Your Staff (for Managers)
371.81 MB
1.1. Preventing Conflict with Your Staff
0.12 MB
2. Resolving Conflict with Your Staff
541.33 MB
2.1. Resolving Conflict with Your Staff
0.12 MB
3. Preventing Conflict with Your Boss
623.91 MB
3.1. Preventing Conflict with Your Boss
0.13 MB
4. Resolving Conflict with Your Boss
548.21 MB
4.1. Resolving Conflict with Your Boss
0.26 MB
5. Preventing Conflict Within Teams
478.80 MB
5.1. Preventing Conflict Within a Team
0.11 MB
6. Resolving Conflict Within Teams
608.00 MB
6.1. Resolving Conflict Within a Team
0.26 MB
29. MODULE 6 - Manager's Guide to Difficult Conversations
2 Lectures
1. What are Difficult Conversations and Why Do We Avoid Them
428.35 MB
2. Consequences of Avoiding Difficult Conversations
528.36 MB
30. Taking Responsibility
6 Lectures
1. Preparing Yourself First
444.33 MB
1.1. Preparing Yourself First
0.19 MB
2. Defining Desired Outcomes
112.88 MB
2.1. Defining the Desired Outcome
0.13 MB
3. The Importance of Timing and Location
506.26 MB
3.1. The Importance of Timing and Location
0.12 MB
31. Facilitating the Conversation
7 Lectures
1. Beginning the Conversation
457.92 MB
1.1. Beginning the Conversation
0.12 MB
2. Managing Emotions_ Prepare
521.15 MB
2.1. Managing Emotions Being Prepared
0.11 MB
3. Managing Emotions During the Conversation
544.78 MB
3.1. Managing Emotions During the Conversation
0.14 MB
4. Example Scenarios
87.64 MB
32. Communication Strategies
7 Lectures
1. Communication Mistakes to Avoid
82.39 MB
1.1. Communication Mistakes to Avoid
0.19 MB
2. Effective Communication Techniques
739.76 MB
2.1. Effective Communication Techniques
0.20 MB
3. Effective Listening
934.58 MB
3.1. Effective Listening
0.13 MB
4. Tips for Avoiding Future Difficult Conversations
95.38 MB
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Joeel A. Rivera, M.Ed. and Natalie Rae are pioneers in the life coaching field and co-founders of Transformation Services – the leading online course marketplace for life coaching, personal development and entrepreneurship. They’re the only life coach training organization in the world with 50+ niche coaching certifications, providing completely self-paced, done-for-you coaching programs offered at accessible prices.
They have proudly served nearly 1,000,000 happy students from 200 countries and territories.
Using the science of psychology and human potential, they train leading edge entrepreneurs, leaders, and life coaches how to master their mindset and create a purpose-driven business so they can monetize their passion and live life on their terms.
Joeel A. Rivera, MEd: From an early age, Joeel faced adversity, including failing his first year of college and losing his brother to a car accident at the age of 19. This experience transformed his life and instilled a deep sense of purpose by inspiring him to give his brother Daniel's name a meaning by helping others find their true path. He returned to college, earning a Master's Degree in Counseling and all but the dissertation for his Ph.D. in Psychology, and later became a psychology professor.
Natalie Rae is passionate about empowering others to live authentically and embrace their inner callings. After a decade of living a life that wasn't hers and developing Chronic Fatigue Syndrome, Natalie let go of everything and completely transformed. Through her journey to healing, she rediscovered her true self and greater purpose—to be an entrepreneur and inspire others to transform their lives. Natalie “retired" from the rat race at 24, put herself through school as a freelance designer, and created a non-profit teen center.
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