Winning Communication Skills for Telephone & Conference Calls

What You’ll Learn

• Communicate clearly by phone with clients, customers, colleagues, and leaders.


• Avoid telephone blunders that come across as rude or unprofessional.


• Lead and participate effectively in business conference calls.


• Present confidently on Skype, Zoom, and FaceTime meetings.


• Leverage phone skills across every aspect of your business life.


• Sell with stories that engage prospects over the phone.


• Deliver virtual sales presentations that close deals remotely.


• Pitch yourself powerfully in phone-based interviews and networking.


• Drive change through compelling calls to action on calls.


• Build a persuasive business case or proposal entirely over the phone.


• Present like a CEO by mastering tone, pacing, and clarity.

Requirements

• A phone with reliable voicemail.


• A strong desire to become a master communicator.


• A need to deliver important messages that drive results.

Description

In today’s digital world, email and chat dominate—but the human voice still holds unmatched power. This course teaches you to use your phone and video tools to their fullest:

• Answer and return calls promptly to build trust.


• Use tone and clarity to keep listeners engaged.


• Handle generational gaps—whether Baby Boomers or Millennials—with ease.


• Run seamless video calls on Skype, Zoom, FaceTime, and more.

Whether you’re updating clients, coordinating projects, or interviewing candidates remotely, you’ll gain the confidence and skill to make every call count.

Testimonials

• “Addresses phone etiquette I overlooked—these details make me sound professional every time.” — Princess Sello


• “Great tips—TJ’s advice is practical and easy to apply!” — Oussama Khaldi

Who This Course Is For

• Employees building soft skills to excel in phone-based interactions.


• Young executives wanting to bridge communication gaps with senior colleagues.


• Seasoned leaders adapting to modern video conferencing tools.


• Sales managers, trainers, and CEOs aiming to refine remote selling techniques.


• C-level executives who rely on clear, persuasive phone and video communication.