The course is aimed for those who have trouble controlling anger or those who want to learn more about it. Particularly those people who have to deal with angry people or customers.
DurationWho Should Attend
The course is aimed for those who have trouble controlling anger or those who want to learn more about it. Particularly those people who have to deal with angry people or customers.
Contents
The first part of the programme is spent getting to know participants and discussing what will take place during the workshop. Delegates will also have an opportunity to identify their personal learning objectives.
What is Anger?
Costs and Pay-Offs
The Anger Process
How Does Anger Affect Our Thinking?
Understanding Behaviour Types
Managing Anger
Communication Tips and Tricks
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
Included in the price is a course for up to 12 delegated and includes Student Workbooks, Quick Reference Guides and a copy of the course slides.
Originally established as a training provider in 2003, we are registered as a Limited Company in Scotland with our main offices in Belfast and Stirling however we also cover the whole of the UK and Ireland.
As a result of our incredible network of over 130 training professionals throughout the country, we are a training provider able to provide so much more than training, including business consultancy, coaching and executive development.
We provide high-quality training programmes across a range of disciplines. These programmes are delivered either in the physical classroom or in tutor-led, virtual classrooms. Either way, our network of trainers is hand-picked to ensure we provide learning which is engaging, transferrable to the workplace as well as being current, relevant and best in class.
Our clients return to us again and again because with almost 20 years’ experience in training facilitation we are flexible, professional and provide a quality of service which is consistent, consultative and competitive.
This course is for anyone whose working environment may involve confronting violence, aggression and challenging behaviour. Learners will gain an understanding of causes of such incidents and be taught strategies to redirect and de-escalate.
To support your career we provide fully accredited courses so that you do not face any problem getting a job or receiving a promotion in your workplace!
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The way we communicate or the style we use to communicate is often learned from much earlier experiences in our lives when our language skills were newly formed.
This course focuses on effective control of anger and frustration. Examines triggers of anger, the processes by which anger builds, patterns of angry behaviour. Destructive effects of anger.
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