The course is aimed for those who have trouble controlling anger or those who want to learn more about it. Particularly those people who have to deal with angry people or customers.
DurationWho Should Attend
The course is aimed for those who have trouble controlling anger or those who want to learn more about it. Particularly those people who have to deal with angry people or customers.
Contents
The first part of the programme is spent getting to know participants and discussing what will take place during the workshop. Delegates will also have an opportunity to identify their personal learning objectives.
What is Anger?
Costs and Pay-Offs
The Anger Process
How Does Anger Affect Our Thinking?
Understanding Behaviour Types
Managing Anger
Communication Tips and Tricks
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
Included in the price is a course for up to 12 delegated and includes Student Workbooks, Quick Reference Guides and a copy of the course slides.
Originally established as a training provider in 2003, we are registered as a Limited Company in Scotland with our main offices in Belfast and Stirling however we also cover the whole of the UK and Ireland.
As a result of our incredible network of over 130 training professionals throughout the country, we are a training provider able to provide so much more than training, including business consultancy, coaching and executive development.
We provide high-quality training programmes across a range of disciplines. These programmes are delivered either in the physical classroom or in tutor-led, virtual classrooms. Either way, our network of trainers is hand-picked to ensure we provide learning which is engaging, transferrable to the workplace as well as being current, relevant and best in class.
Our clients return to us again and again because with almost 20 years’ experience in training facilitation we are flexible, professional and provide a quality of service which is consistent, consultative and competitive.
This course focuses on effective control of anger and frustration. Examines triggers of anger, the processes by which anger builds, patterns of angry behaviour. Destructive effects of anger.
We can provide you with highly inspirational and empowering training programmes to help ordinary people achieve extraordinary things.
Passive aggressive behaviour is’t just those hushed murmurs or eye rolls in meetings - it’s a pervasive issue with real clout over work vibes and outcomes.
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well.
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