Delivery and Refund Policy | Coursetakers.com

This delivery and refund policy is only applicable and relevant to the Online courses offered on Coursetakers.com domain by Coursetakers to students.  These policies are in no way applicable to the local courses offered in-class or online by institutes and Universities. For delivery and refund policy of courses offered by institutes, contact the training provider.

Delivery Policy

When you purchase an online course, the course access is made available immediately after purchase of the course.

Return Policy

We want you to be satisfied, so all eligible courses purchased on Coursetakers can be refunded within 30 days, provided the request meets the guidelines in our refund policy. 

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

How to submit a refund request

Simply go to our Contact Us pageand contact us regarding your refund request.

Where can I see the status of my refund?

You can see the status of your refund in the Refunds section of your Purchase History page.  In the Refund Status column you can see the date your refund request was submitted or when it was processed.

The amount of your refund and the payment type it was refunded to is also included.

When will I receive my refund?

Refund requests are submitted immediately to your payment processor or financial institution after Coursetakers has received and processed your request. It may take  5 to 10 business days or longer to post the funds in your account, depending on your financial institution or location.

If you requested a refund within 24 hours of purchasing the course, however, it may be processed as a purchase reversal (please see below for more information).

Our 30-day policy

While our 30-day refund policy is to allow students to learn risk free, we must also protect our platform from fraud and provide them a reasonable income schedule. We will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users who have their account reported, banned or course access disabled due to a violation of our Terms and Conditions. 
  • We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information). 

These refund restrictions will be enforced to the extent permitted by applicable law. 

Credit only refunds

In cases where a transaction is not eligible for a cash refund, the refund will be granted using Coursetakers credits, provided it otherwise meets our 30-day refund policy. 

If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.

 

Types of purchases that are only eligible for credit refunds

iOS (Apple): iOS payments are processed through Apple and not Coursetakers, and so we are unable to offer cash refunds for in-app purchases made in the Apple App Store. You can read more about Apple's refund policy here.

Bank & cash transfers: certain bank and cash transfer methods are only eligible for credit refunds.

Refunds for subscription plans

Coursetaker's subscriptions plans do not offer a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law (see below). If you’re enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged.

Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account.

Refunds for bundles purchased through a third-party

Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

Refunds for courses enrolled in through a third-party sale or promotion

If you enrolled in a course through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away Coursetakers courses), please contact the third-party directly to request a refund. Coursetakers does not have access to the necessary information to review or process these refund requests.

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