Being assertive is the key to building and maintaining productive relationships with clients, colleagues, line managers and subordinates alike.
DurationCourse Details
Do you or the members of your team sometimes find it difficult to be assertive?
Being assertive is the key to building and maintaining productive relationships with clients, colleagues, line managers and subordinates alike.
All too often, people find it difficult to ask for what they want and end up being submissive, which can have an adverse effect on their morale, performance, respect, credibility, and feelings of self-worth.
At the other end of the spectrum, people can all too easily display aggressive behaviour to get things done or get their own way. Any results achieved usually come at the expense of other people. That does not make for a good working environment or a high performing team.
The key is to therefore find a happy medium and achieve results at no cost to others.
Benefits To You
By the end of the course, participants will be able to:
Understand the difference between passive, assertive and aggressive behaviour
Understand how to achieve positive outcomes by being assertive.
Understand how to communicate assertively, overcoming fears, nerves or embarrassment.
Understand how to ask for what you want, assertively.
Understand how to give feedback, both positive and developmental.
Course Contents
The difference between passive, assertive and aggressive behaviour, including the positives and negatives.
How to achieve positive outcomes by being assertive.
How to communicate assertively, overcoming fears, nerves or embarrassment.
The benefits of being assertive at all times.
How to be flexible depending on the style of the audience.
How to achieve win/win outcomes.
How to ask for what you want, assertively.
How to understand and manage emotions.
How to give feedback, both positive and developmental.
How to avoid being ‘walked all over’.
How to manage bullying behaviour.
How to say ‘No’ without fear of causing offence.
About Us
Oakley Training & Consultancy was founded in Basingstoke, Hampshire, in 2007 after many years of working in the learning and development sector.
We noticed there was a disregard to how people were being taught to deal with their everyday job roles. They were mainly being taught ‘out of a book’ by trainers who did not actually have real life experience.
This got us to thinking about other training courses that were also being taught in this way. After thorough research, we gradually began to add further training courses for businesses that needed practical training solutions for their employees – e.g. for first aid, safety and technical elements, and so their organisation would be fully regulated and compliant.
Our vision is and will always be to ensure that all of our clients have access to the most relevant training courses and practical, solution-based assessment, consultancy and training development services – whenever and wherever they need it.
We fully understand the importance of treating each client as an individual, which is why we consistently respond to delegates individual needs and requirements.
Our team of carefully chosen experts have a tremendous wealth of knowledge and experience in their chosen training field, and they work closely with our clients to enable them to achieve their goals within their required timescales.
We all take great pride in passing our knowledge and enthusiasm onto our course delegates. We believe that by doing this we will become the provider of choice by providing practical based training not on offer anywhere else. By achieving this we will build a sustainable and respected business, which will help businesses become better at what they do.
At Oakley Training & Consultancy, it is our belief everybody should have access to the right training and equipment so that they can cope with any medical emergencies and carry out their role at work safely and efficiently.
Develop your assertiveness skills to improve your confidence and communication when dealing with difficult people or situations on this 5-star rated 1-day course.
An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
This course will teach you how to… Be influential when dealing with challenging people. Get your message across in an engaging and confident way. Look and act assertively at meetings and presentations. Handle conflict diplomatically and professionally. Say NO positively when you need to.
This course is suitable for all levels of seniority who want to learn the skills to become better managers and leaders. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers.
• Understanding the different styles of behaviour - assertive, passive, aggressive
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