This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
DurationWho Is This Course For?
This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
Benefits
At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.
Course Syllabus
Assertiveness In Context
The Assertiveness Triangle
Passive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect
Assertiveness And Us
Our assertive rights
Standing up for your beliefs
How others see us
Body language, tone, words and appearance
What we say, how we say it
Assertiveness And Confidence
Confidence as a personal choice
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence
Assertiveness Strategies/Tools
Assertive approaches
Levels of assertion
Delivering assertive messages
Creating a DESC assertive script
We seek to provide an unrivalled value and quality service, enabled by our unique business model. We are excited to announce that we have resumed face-to-face training both on our public schedule and onsite.
We're here to help - from Managing Teams Remotely, using Microsoft Excel for informed financial decisions, presentation skills for a winning sales pitch, to leadership & development programmes.
The professionalism and performance of our people is fundamental to us. Our company culture brings together individuals that cooperate through trust. Bureaucracy and micro-management are kept to a minimum. No photocopiers exist and only essential paper documents are retained.
Our working relationships are typified by their openness and the common goal to achieve the best performance in our industry, both personally and organisationally. The team enjoys a high level of decision making authority, allowing flexibility and creativity.
By working with individuals that have the passion and integrity to deliver, the management team is freed from policing and able to focus on continuous improvement. Feedback to drive quality development is continuously applied from a 100% client satisfaction sampling system.
Assertiveness skills training helps you to say no, to start difficult conversations and to get what you want, and to build effective relationships with others.
Assertiveness is being clear about your own position, communicating this to others, and accepting their positions. Essentially it involves taking responsibility for your feelings and beliefs and not attempting to justify them. Assertiveness means standing your ground and standing up for your rights
We explore different styles of communication and what we mean by assertive communication. We recognise the bill of assertive rights, explore ways of saying No and how to communicate our needs effectively. We develop an action plan using the tips and tools we have learnt over the course.
You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky. How to stop embarrassment ...
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
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