This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
DurationWho Is This Course For?
This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
Benefits
At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.
Course Syllabus
Assertiveness In Context
The Assertiveness Triangle
Passive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect
Assertiveness And Us
Our assertive rights
Standing up for your beliefs
How others see us
Body language, tone, words and appearance
What we say, how we say it
Assertiveness And Confidence
Confidence as a personal choice
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence
Assertiveness Strategies/Tools
Assertive approaches
Levels of assertion
Delivering assertive messages
Creating a DESC assertive script
We seek to provide an unrivalled value and quality service, enabled by our unique business model. We are excited to announce that we have resumed face-to-face training both on our public schedule and onsite.
We're here to help - from Managing Teams Remotely, using Microsoft Excel for informed financial decisions, presentation skills for a winning sales pitch, to leadership & development programmes.
The professionalism and performance of our people is fundamental to us. Our company culture brings together individuals that cooperate through trust. Bureaucracy and micro-management are kept to a minimum. No photocopiers exist and only essential paper documents are retained.
Our working relationships are typified by their openness and the common goal to achieve the best performance in our industry, both personally and organisationally. The team enjoys a high level of decision making authority, allowing flexibility and creativity.
By working with individuals that have the passion and integrity to deliver, the management team is freed from policing and able to focus on continuous improvement. Feedback to drive quality development is continuously applied from a 100% client satisfaction sampling system.
We offer a training and development service which enables your employees to gain the knowledge and skills necessary to deliver a high quality service. With most training providers
In this course, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want.
This workshop is designed to encourage debate and discussion amongst delegates about those “grey areas” of boundary crossings which professionals can accidentally cross, often inadvertently and with the intention of helping the person that is receiving their service.
Run by fully qualified facilitators with experience in the field, we offer the latest ‘cutting edge’ programmes to expand professional practices, and enable the further empowerment of clients and patients.
Our facilitators are highly experienced at developing people’s communication skills at all levels in the workplace across a range of organisations including healthcare and the private and public sectors.
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