Assertiveness

Who Is This Course For?

This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.

Benefits

At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.

Course Syllabus

Assertiveness In Context

• The Assertiveness Triangle

• Passive / Aggressive characteristics

• What is Assertive communication?

• Triggers and responses

• Cause and effect

Assertiveness And Us

• Our assertive rights

• Standing up for your beliefs

• How others see us

• Body language, tone, words and appearance

• What we say, how we say it

Assertiveness And Confidence

• Confidence as a personal choice

• Identifying when we lack confidence

• Removing blockers to confidence

• Knowing what to do when we lack confidence

Assertiveness Strategies/Tools

• Assertive approaches

• Levels of assertion

• Delivering assertive messages

• Creating a DESC assertive script