This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
DurationWho Is This Course For?
This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers. In particular it will provide the tools to distinguish submissive, aggressive and assertive behaviour and to respond appropriately.
Benefits
At the end of this practical course delegates will be equipped with relevant assertiveness communication skills to handle potentially tricky situations such as giving and receiving feedback, and saying "No" whilst staying focused.
Course Syllabus
Assertiveness In Context
The Assertiveness Triangle
Passive / Aggressive characteristics
What is Assertive communication?
Triggers and responses
Cause and effect
Assertiveness And Us
Our assertive rights
Standing up for your beliefs
How others see us
Body language, tone, words and appearance
What we say, how we say it
Assertiveness And Confidence
Confidence as a personal choice
Identifying when we lack confidence
Removing blockers to confidence
Knowing what to do when we lack confidence
Assertiveness Strategies/Tools
Assertive approaches
Levels of assertion
Delivering assertive messages
Creating a DESC assertive script
We seek to provide an unrivalled value and quality service, enabled by our unique business model. We are excited to announce that we have resumed face-to-face training both on our public schedule and onsite.
We're here to help - from Managing Teams Remotely, using Microsoft Excel for informed financial decisions, presentation skills for a winning sales pitch, to leadership & development programmes.
The professionalism and performance of our people is fundamental to us. Our company culture brings together individuals that cooperate through trust. Bureaucracy and micro-management are kept to a minimum. No photocopiers exist and only essential paper documents are retained.
Our working relationships are typified by their openness and the common goal to achieve the best performance in our industry, both personally and organisationally. The team enjoys a high level of decision making authority, allowing flexibility and creativity.
By working with individuals that have the passion and integrity to deliver, the management team is freed from policing and able to focus on continuous improvement. Feedback to drive quality development is continuously applied from a 100% client satisfaction sampling system.
Being assertive means expressing your opinion in a clear and direct manner, while continuing to respect other. Learning how to communicating assertively can help you to reduce conflict, to manage anger, to have your needs better met, and to have improved relationships with friends, family, colleagu...
This course concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation.
Aggression is what you resort to if you don’t want to be ‘passive’ any longer but don’t know how to act assertively. It’s counter-productive in the long term because even if you get what you want this time, people are more likely to resist you in the future. Far better to find the middle ...
This course will help delegates to understand the behaviours and attitudes that affect the way people respond to each other, and as a result teaches the learner assertive and positive response techniques.
Communicating With Assertiveness Skills Course Is Offered By Growth Academy Training
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