Assertiveness For Managers Training

Audience:

• Aspiring managers.

• All roles within an organisation that would benefit from assertiveness training.

• Managers who wish to develop their skillset.

Overview:

The course encourages the candidates to engage from the outset. Assertiveness can often be mistaken for confrontation, but lack of assertion is just as likely to lead to situations of conflict by allowing ambiguity to drive the agenda. This can be wasteful and destructive.

The candidates are introduced to basic intervention strategies and then given the opportunity to develop their own version. Role play is an ideal medium with which the trainer and candidate alike can facilitate an open discussion on effective technique.

The course outlines assertion strategies that are employed by the emergency services, healthcare professionals and the military. The importance of the development and maintenance of trust is a key theme through the training.

The course also looks at how assertion can reduce levels of stress within work environments and therefore enhance productivity.

By The End Of This Training, Participants Will Be Able To:

• Understand what the principles of assertion in formal and informal settings.

• Demonstrate the various techniques to satisfy the needs and context of the situation.

• Apply these techniques in the business and social environment.

Format of the Course:

• Either instructor led or via webinar.

• Scenario based presentations, briefings and analysis.

• Break out scenario workshops and group presentation.

 Course Outline

• Introduction.

• What makes an individual assertive?

• Assertion and conflict resolution.

• Techniques of engagement that enhance assertion.

• Mitigating the levels of stress through assertion.

• Summary and conclusion.

 Requirements

• Enthusiasm to learn the benefits of assertion training.