With an ever-competitive banking marketplace, a banker’s ability to understand market demands and communicate effectively with customers and prospects is essential to retaining customer relationships and increasing revenue.
With an ever-competitive banking marketplace, a banker’s ability to understand market demands and communicate effectively with customers and prospects is essential to retaining customer relationships and increasing revenue. By understanding customer needs, bankers are better able to recommend and sell specific product solutions that meet those needs.
However, it is equally important for the banks not to ignore the importance of properly managing the financial health risks of customers especially the fraud risks. To appreciate the fraud risks, the bankers must have a better understanding of financial information, particularly the balance sheet, profit and loss account and cash flow statement.
Decisions made without properly understanding the financial implications and fraud risks may lead to non-performing loans (NPL) or losses and a reduction in shareholder value.
By raising financial awareness and acquiring knowledge of relevant fraud schemes, participants can better gage the financial health of the client organization and make more effective decisions.
This workshop will focus on the Fraud Risks, rather than credit risks, of the customers. The workshop will cover the basic financial principles, various fraudulent schemes and fraud management tools necessary for an effective decision making.
In particular, the workshop will discuss the techniques to identify, decipher and manage fraud risks in the SME environment. The workshop will also briefly cover UOB fraud related regulatory obligation and approaches to manage difficult communication with the customers.
Learning is achieved via examples, which reinforce the theory, and topic-related videos, classroom discussions, and scenarios designed to simplify the subject matter concepts.
On Day 3, participants will complete a highly integrated case analysis requiring participants to assess the financial health of a SME customer. There will be a group based case-study presentation to UOB management representatives.
Learning Objectives:
Modules:
The founders came from poor families, education at their time was luxury. They study very hard in school, gain working experience and relearn again in training so that they become a qualified consultant. They thought the anxiety of exams and doubtful certification was finally all over, yet adults need more education than ever in this era.
Why do businesses fail? Why do people fail to follow instruction? Why did talent in banking and finance not achieve what they desired? Founders have these three questions in the mind of every entrepreneur’s problem.
They attend endless seminars of famous speakers like Tony Robbins, research books of Carl Jung and Peter Drucker and interview Tan Sri Dato’ Seri Vincent Tan, Listed Company Boss, Accomplished Bankers and also Licensed Venture Capitalist. The mistake of everyone believing in knowledge is power.
Knowledge is not power, taking action is power, and releasing the power is a miracle.
The journey of the founders to install their power is to get themselves certified so that they can consult, coach and train with competency.
There are two important factors in place to deliver the best quality of work: the presenter’s delivery and the environment of the deliveries. The material of knowledge, deliverable report and system format are secondary, because experience of accelerated learning helps participants in new breakthroughs.
The Catastrophe of Covid-19 has affected many businesses that collapsed or scale down their operations and has affected the employment market. The founders encounter the loss of business and people’s life as well as confidence to work.
The founders have no choice but to break our comfort zone and unlearn the environment of the deliveries and relearn technology to consult, coach and train. The learning experience for participants learning through a screen of monitors was so challenging and touch of handshake is impossible.
We take action to blend in soft skill and hard skill to deliver training with powerful energy, engage consulting with sensations of visualisation, resonate coaching with transformational stories.
Miracles do happen and our clients have overwhelming feedback the way they experience training as do-it-yourself, anticipate consulting as do-for-you, result coaching as do-with-you.
The founders state that in any organisation there is a cornerstone. Cornerstone is the first stone that lays the foundation of a building and is important to connect the rest of the exterior structure. Cornerstone is a fundamental knowledge for you to succeed at work, rebuild your business and be happy in life.
Vision:
Our vision is to creating champion through competency every day
Mission:
Our mission To provide Competency & Change in talent capital: Intrapreneurs are the cornerstone of organisation, entrepreneur skill is a combination of consult, train & coach.
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