Professional listening in the workplace includes understanding and applying small talk strategies to get along in the workplace, high quality customer service and handling complaints professionally, workplace meetings, agendas, motions, minutes taking, and appropriate business vocabulary.
DurationProfessional listening in the workplace includes understanding and applying small talk strategies to get along in the workplace, high quality customer service and handling complaints professionally, workplace meetings, agendas, motions, minutes taking, and appropriate business vocabulary.
The course explores working with managers and co-workers from different cultures, experiencing yourself in the workplace, and customer service strategies.
Since 1978, the Working Skills Centre (WSC) has been providing a holistic program to help individuals overcome barriers to employment and move towards economic self-sufficiency. While mandated to serve a broader clientele throughout the Greater Toronto Area (GTA), our mission statement reflects the emphasis on programs for immigrant women geared towards improving their skills, self-esteem, and employment prospects.
This course will prepare students for the Business Communication Skills that industry is looking for including, responding effectively and professionally in a fast-paced, competitive and information driven, digital work environment.
Communicating in the Workplace builds teamwork skills and gain a solid understanding of workplace expectations
Trainings are designed to enhance individual performance, as well as the performance of your entire organization.
We offer communication workshops that will give people the tools they need to have those difficult conversations and learn how to address problems or perceived problems before they grow into complex issues.
When you take the Certificate in Professional Communication – Persuasive Communication, you will learn how to use the art of persuasion in written and oral communication.
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