Call Center Soft Skills Training

In call center roles, soft skills training is not just beneficial – it’s an absolute necessity. While your Customer Service Representative (CSR) or Customer Service Agent (CSA) needs technical knowledge, it’s their interpersonal abilities that enable positive interactions and experiences.

That’s where tailored soft skills training for call center teams from TrainSMART make all the difference. Focus can include internal and external support via telephone, email, and chat.

With decades of call center expertise, we understand the unique pressures of the job. Our customized soft skills workshops provide your agents with the tools to thrive in the high-volume, fast-paced environment.

Training Focused on the Call Center Experience

Generic customer service training doesn’t cut it for call centers. To drive results, workshops need to map directly to the daily experiences of your CSRs.

TrainSMART customizes our curriculum and approaches specifically for your call center dynamics. We get to know your:

• Customer Base: Workshops incorporate typical personas and scenarios your CSRs handle.

• Brand Voice and Process: Training aligns with your brand identity, terminology, and call flow.

• Team Culture: We assess the strengths, challenges, and preferences of your individual CSRs.

With exercises tailored to your agents’ daily responsibilities, the concepts truly resonate. Skills are immediately applicable on calls, driving improved interactions.