Caring For Your Customer

by SquareOne Training Claim Listing

This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.

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img Duration

1 Day

Course Details

This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.

 

Outline:

  • Appreciated the importance of great customer service from their point of view, the customer's and the company.
  • Reflected on how the attitude and qualities of an individual is the key to providing excellent customer service.
  • Considered the differences between good and excellent customer service provision.
  • Produced an action plan of their own approach to customer service delivery and identified areas for improvement.
  • Demonstrated good customer service in the workplace and looked at reasons for inconsistency.
  • Looked at handling conflict in delivering excellent customer service.
     
  • Liverpool Branch

    Egerton House, 2 Tower Road, Liverpool

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