Caring For Your Customer

This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.

Outline:

• Appreciated the importance of great customer service from their point of view, the customer's and the company.
• Reflected on how the attitude and qualities of an individual is the key to providing excellent customer service.
• Considered the differences between good and excellent customer service provision.
• Produced an action plan of their own approach to customer service delivery and identified areas for improvement.
• Demonstrated good customer service in the workplace and looked at reasons for inconsistency.
• Looked at handling conflict in delivering excellent customer service.