This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
DurationThis one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
Outline:
SquareOne believe that no two people are the same, therefore all our courses are unique just like you. SquareOne will work with you and your company to tailor a course that is suitable for your business needs, development and future aspirations.
For over 29 years SquareOne has had a passion for learning and believe training should be flexible, inspiring, motivational and cost effective to give you improvements in productivity and gain lifelong skills that unlock your hidden potential.
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge.
Boost value for you and your customers with customer insight. Learn how to gain a competitive advantage by understanding the behaviour of your customers and their value to you. Discover how to research, plan and manage your activity with confidence.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care
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