This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
DurationThis one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
Outline:
SquareOne believe that no two people are the same, therefore all our courses are unique just like you. SquareOne will work with you and your company to tailor a course that is suitable for your business needs, development and future aspirations.
For over 29 years SquareOne has had a passion for learning and believe training should be flexible, inspiring, motivational and cost effective to give you improvements in productivity and gain lifelong skills that unlock your hidden potential.
Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
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