This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
DurationThis one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
Outline:
SquareOne believe that no two people are the same, therefore all our courses are unique just like you. SquareOne will work with you and your company to tailor a course that is suitable for your business needs, development and future aspirations.
For over 29 years SquareOne has had a passion for learning and believe training should be flexible, inspiring, motivational and cost effective to give you improvements in productivity and gain lifelong skills that unlock your hidden potential.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. In this role, you’ll train to be an advocate of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries.
This highly interactive, enjoyable and effective customer service skills training course is aimed at improving the internal and external customer service standards of any business.
This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more.
This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
This course is designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
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