Communication Skills

by Elliott Training UK Claim Listing

Know the difference between assertive, aggressive and non-assertive communication through spoken and body language

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Elliott Training UK Logo

img Duration

2 Days

Course Details

Course Objectives

By the end of our sales communication training course, participants will be able to:

  • The sales success formula: key elements for successful sales effort

  • Organisational structures: a tuff approach for appropriate value propositions

  • Mediums: how to get the best from…

  • Select an appropriate communication medium (email, telephone and face-to-face)

  • Consider and accommodate the recipient’s needs and expectations

  • Understand their own behavioural and communication style and how others may be different: analysis & feedback

  • Who benefits? Fab brought up to date

  • Know the difference between assertive, aggressive and non-assertive communication through spoken and body language

  • Build and grow rapport and communicate effectively face-to-face

  • Ask questions to establish needs and relevant information

  • Nurture active listening skills in order to respond effectively to others

  • Signposting; gaining rapport, leading and pacing during the sales process

  • Understanding objections, gaining agreement: overcoming objections to close the deal

  • Understand the principles and challenges of influencing and persuading

  • Handle challenging behaviour and situations effectively

  • Gloucester Branch

    Pure Offices Kestrel Court, Waterwells Drive, Gloucester

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