Know the difference between assertive, aggressive and non-assertive communication through spoken and body language
Course Objectives
By the end of our sales communication training course, participants will be able to:
The sales success formula: key elements for successful sales effort
Organisational structures: a tuff approach for appropriate value propositions
Mediums: how to get the best from…
Select an appropriate communication medium (email, telephone and face-to-face)
Consider and accommodate the recipient’s needs and expectations
Understand their own behavioural and communication style and how others may be different: analysis & feedback
Who benefits? Fab brought up to date
Know the difference between assertive, aggressive and non-assertive communication through spoken and body language
Build and grow rapport and communicate effectively face-to-face
Ask questions to establish needs and relevant information
Nurture active listening skills in order to respond effectively to others
Signposting; gaining rapport, leading and pacing during the sales process
Understanding objections, gaining agreement: overcoming objections to close the deal
Understand the principles and challenges of influencing and persuading
Handle challenging behaviour and situations effectively
We’ve been providing successful training and development programmes since 1996 and we love it! We get a buzz from the altruistic sense of genuinely helping people, of unlocking potential and helping individuals, teams and organisations to be the best that they can be!
At Elliott Training we believe that at the heart of any business there must be a focus around culture, passion and the desire to make a difference. As one of the UK’s leading training companies, we’re passionate about the power of training.
We know your people are your biggest asset, so we use all our knowledge and experience to create award-winning training programmes that inspire your people and enable your business ambitions.
It is our fundamental belief that an organisation is only as good as its people. Creating a balance that combines the correct depth and blend of skills is fundamental to the achievement of goals within your business. We align our programmes to your organisational values, culture, vision and strategy; making sure you have the right people, with the right skills at the right time.
We have a wealth of experience gained from our extensive work within Leadership, Management and Customer Service. We will work closely with you to identify the successes, strengths, best practices and gaps that are delivering current results before putting together a programme to address area’s where improvement in skills, behaviours and knowledge can be encouraged.
Our approach to training and development is to make a difference. We develop programmes that inspire people to think differently, behave differently and continue to make a difference when they return to the workplace
Whilst all our work is underpinned by the best that psychology and business brains have to offer – it is translated into memorable and usable tools and techniques for everyday use in business and in life. We’re unashamedly eclectic in our use of theories and concepts – we take the best from all schools of thought and create what feels right.
This programme has been designed specifically for anyone who is required to record accurately and concisely the information discussed and action points agreed at meetings and briefings.
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In business, the relationships you build are critical. Establishing good rapport is significant if you want to progress your professional future, take on new clients, impress your boss or close that final sale.
This programme is designed to help participants write effective technical reports. It’s presented by a trainer who has a unique blend of the necessary skills and experience to really bring the subject to life, for lasting impact.
Designed to be flexible to individual learning needs, this course will develop the learner’s confidence and knowledge in communication strategies in order to enhance inter-personal skills, improve patient and staff well-being and contribute to career development.
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