This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:
Conflict Management Training Course
Office politics can be brutal. Many professionals get taken advantage of simply because they are afraid of standing up for themselves. But from these difficult situations can come benefits – both personal and professionally.
Office politics can be brutal. Many professionals get taken advantage of simply because they are afraid of standing up for themselves. But from these difficult situations can come benefits – both personal and professionally.
This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:
• Basic communication
• Assertiveness
• Conflict styles
• Stress management
Objectives
By the end of the course delegates will be able to:
• Explain the 3 key aspects of communication
• Understand how to communicate in an assertive manner
• Identify their preferred conflict style, how to improve their reactions and how to influence others positively
• Discuss stressors in the workplace
• Utilise the 4 A’s method of dealing with stressful situations
Course designed for
Those who find themselves in perceived to be difficult, awkward or stressful situations or who need to manage conflict within their team.
We have been helping businesses since 2006, we are proud to have helped thousands of clients. Thanks to valued feedback and recommendations from our customers we are continuing to offer everything from the basics to advanced training to an ever increasing client base.
Organisational support from enhance coaching is designed to help you, your employees and your organisation achieve your goals and get the maximum benefit.
The Level 2 Award in Conflict Management (RQF) has been developed and is awarded by Highfield Awarding Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. It is also suitable for delivery in Wales and
Communicate assertively in a conflict situation, without harming the customer relationship
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in our 1-to-1 and group coaching programmes we combine different approaches to get the results you want. Our programmes are often made up of combinations of on job observation and feedback, off job performance coaching, personal development coaching, directed coaching and live ‘in call’ coachin...
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