Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.
DurationCourse Overview
This course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace. Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.
Note: This course can be tailored to incorporate specific situations that are relevant to your business environment
Who Would Benefit From Attending?
For anyone who wants to develop the skills and confidence to diffuse and effectively manage conflict in the workplace.
Core Development Objectives Covered
• Why are people difficult?
• Understanding different personality preferences
• Identifying your personality preferences
• Adapting your approach to suit the situation
• Taking a proactive approach when conflict arises
• Handling conflict using the Kilmann model
• Essential communication skills
• Keeping an objective frame of mind
• Defining assertive v’s aggressive behaviour
• Demonstrate personal confidence when dealing with conflict
• Maintaining a professional working relationship
• Knowing when to involve HR / formal procedures
• Implementing a professional follow-up procedure
About Us
Futureproof Training (UK Wide & International Provider)
Our partnership approach allows us to work closely with you to develop a ‘fit for purpose’ level of support that utilises a blend of engaging and challenging learning methodologies focused on a sustainable application of new skills and behaviours back in the workplace.
Futureproof Training is built around a truly dedicated group of Learning & Development professionals who’s primary objective is to get the best out of your people. The team possess a wealth of business knowledge and experience which shines through during project delivery.
‘Getting Trained’ has limited impact therefore we offer a delegate experience that uses facilitation, group discussion, coaching, consultation and skills practice to guarantee a people centred learning environment.
We can help support you at any point in the learning and development cycle.
Training Needs Analysis – Let us help you identify and validate your learning and development needs. We can utilise a wide array of different analysis tools mixed together with information that has been collated internally to provide an accurate people development plan.
Learning & Development Interventions – Structured development pathways, subject matter experts, team events, one to one coaching are just a few of the different ways in which our team of training consultants can support the business change you are looking to achieve.
Measurement & Evaluation – A crucial part of any people development plan. At the very beginning of all projects we must work together to agreement the outcomes and results we want to obtain. As a result, we can then select the most appropriate means of assessing that the new skills and behaviours learnt have been applied and fully embedded in the workplace.
Continual Development & Progression – In an ever-changing business world, it is important that no business stands still and continually looks for new ways to grow and develop their people in order maintain peak levels of performance.
Our Company Ethos Is Quite Simple – we help you Future Proof your business by effectively developing your people! Get in touch and let’s make a difference together.
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