Conflict Management

by Futureproof Training Claim Listing

Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.

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img Duration

1 Day

Course Details

Course Overview

This course will examine practical conflict resolution techniques and strategies that managers can effectively utilise when managing conflict in the workplace. Delegates will develop the confidence to deal with a variety of difficult situations through employing an objective approach and effective communication skills.

Note: This course can be tailored to incorporate specific situations that are relevant to your business environment

Who Would Benefit From Attending?

For anyone who wants to develop the skills and confidence to diffuse and effectively manage conflict in the workplace.

Core Development Objectives Covered

• Why are people difficult?

• Understanding different personality preferences

• Identifying your personality preferences

• Adapting your approach to suit the situation

• Taking a proactive approach when conflict arises

• Handling conflict using the Kilmann model

• Essential communication skills

• Keeping an objective frame of mind

• Defining assertive v’s aggressive behaviour

• Demonstrate personal confidence when dealing with conflict

• Maintaining a professional working relationship

• Knowing when to involve HR / formal procedures

• Implementing a professional follow-up procedure

  • Nottingham Branch

    2nd Floor, 1 Melton Way, Mansfield, Nottinghamshire, NG18 5FU, Nottingham

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