Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
Conflict Management Training Manchester
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
Introduction to Conflict Management
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
Being able to identify when there is potential for conflict and interject to prevent it from occurring or having the skills to mediate conflict to a peaceful resolution are important skills to develop for any team leader or manager.
This 1-day course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.
Improve Your Conflict Management Skills
Conflict resolution is one of the most important skills that you can learn and develop as a team leader or a manager.
This course will enable you to identify various types of workplace conflict and apply proven strategies to manage the conflict effectively through a series of practical exercises and discussions.
You will also be provided with a workbook that is completed through out the training to takeaway.
Conflict Management Course Topics
At the end of the 1-day Conflict Management course you should be able to:
Define the meaning of conflict and appreciate how it can develop
List the three different types of conflict that can occur in an organisation
Appreciate your own natural preference when dealing with specific challenging situations
Understand the strategy behind effective conflict resolution between two parties
State how to facilitate conflict when others are disagreeing over issues
Explain how to successfully make an intervention to stop poor or disruptive behaviour in a team environment
Be more proactive and assertive when dealing with conflict in order to minimise the impact on others performance and productivity
Who Should Attend This Conflict Management Training?
Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage.
People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organisation.
You do not need prior experience in conflict management.
Conflict Resolution Course Day Details
Our 5-star rated Conflict Management training courses are practical courses with small class sizes, and a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.
Scheduled Conflict Management Courses
Our scheduled public Conflict Management training courses are run in Manchester and Online. Dates for these can be found below.
Private / Bespoke Conflict Management Courses
We run private one-to-one and group Conflict Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online.
See the Private Course tab further down the page for more information.
Why Choose M Training's Conflict Management Training?
Our highly experienced trainers use a blend of live demonstrations and supervised exercises, with feedback that refines and integrates your learning experience, to develop your conflict resolution skills.
Run by a specialist Trainer with over 10 years experience in running conflict management courses
This course is limited to 6 places so you are guaranteed personal support throughout the day
From Only £250 + VAT per delegate
Convenient location in Manchester or Online
We provide one to one and private group courses throughout the UK
Course notes and support material
Lunch & refreshments provided
Certificate of achievement
We offer 5 Star rated, one and two day, training courses run by industry experts in Marketing, Microsoft Office, Communications, Management & Business Skills. We hope the answers below will give you the information you are looking for. If not just ask us and we'll be happy to help.
Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each. Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
Our wide range of conflict management courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.
This course will identify methods of dealing with different people and situations involving clients, colleagues and the general public
our team will work with you to understand your specific and unique training requirements.
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effecti...
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