This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
Conflict Management
The purpose of this course
This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.
Benefits to an organisation
This course helps you understand that the solution lies with you, not them. Changing what you do, what you say and how you say it, you will create changes in the other person.
Even if you don’t always get what you want, you will be driving what happens between the two of you, not them.
Who is this course for?
All personnel who are in daily contact with ‘difficult’ customers or employees. This course would also benefit individuals who manage negotiations and meditations.
What will the course cover?
The purpose of conflict
Changing what you do for a different outcome
Defining a ‘difficult’ person
Working with difficult people
Using honesty and agreement
Turning arguments into discussions
Diffusing blame
Active listening and responding
Understanding the roles people play
Dealing with strong feelings
Delivering bad news or a difficult message
Feeding the solution not the problem
Choosing appropriate conflict
Creating win/win: achieving resolution
Getting to the core of the problem
By the end of the course, delegates will be able to:
Understand and appreciate why conflict exists
Know how to deal with difficult situations
Understand how to arrive at an amicable solution
Have an appreciation and understanding of the other persons point of view
Know how to deliver your message so it will be ‘heard’
Avoid reacting to ‘knee jerk’ reactions
Create win/win solutions to problems and maintain positive relationships
Have the tools to diffuse conflict before it exists
Create clear and concise outcome goals
Have a greater appreciation of conflict management techniques
About Us
The Milton Keynes Chamber of Commerce was established on Monday 8 July, 2013. It was set up by Northamptonshire Chamber of Commerce following a lengthy selection process and the go-ahead from the British Chambers of Commerce (BCC).
The Chamber is further enhanced by being part of a worldwide network and is one of the British Chambers of Commerce (BCC) Accredited Chambers – the largest and most powerful network for business in the UK.
The wide range of Chamber membership benefits have been specifically designed to enable small and medium sized businesses to make the most of their potential.
Sole traders and large corporates will also benefit from our vast business support. As part of your membership and our partnership approach there is a commitment policy that outlines what we’ll do for you.
Milton Keynes Chamber and Northamptonshire Chamber operate as two separate concerns and are not a ‘merged’ Chamber, although there are some joint events scheduled each year to allow members of the two Chambers to come together and expand their network of business contacts into the neighbouring county
Understand the ingredients and stages in conflict escalation, explore power relations and dynamics and recognise common pitfalls in managing conflict.
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
You will gain a knowledge of how to spot potential conflict and an understanding of how to reduce and deal with both potential and actual conflict in the workplace. You will learn how to monitor conflict and understand its potential impact on business.
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Dealing with difficult people or situations can be the most challenging aspect owners and managers need to handle. Often these are put in the ‘too hard to do pile’ and managers may put off the conversations they know they need to have.
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