Conflict Management

by The Milton Keynes Chamber of Commerce Claim Listing

This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.

£249

Contact the Institutes

Fill this form

Advertisement

The Milton Keynes Chamber of Commerce Logo

img Duration

1 Day

Course Details

Conflict Management

The purpose of this course

This one day course has a mixture of theory and practical exercises designed to help you create more effective outcomes.

Benefits to an organisation

This course helps you understand that the solution lies with you, not them. Changing what you do, what you say and how you say it, you will create changes in the other person.

Even if you don’t always get what you want, you will be driving what happens between the two of you, not them.

Who is this course for?

All personnel who are in daily contact with ‘difficult’ customers or employees. This course would also benefit individuals who manage negotiations and meditations.

What will the course cover?

  • The purpose of conflict

  • Changing what you do for a different outcome

  • Defining a ‘difficult’ person

  • Working with difficult people

  • Using honesty and agreement

  • Turning arguments into discussions

  • Diffusing blame

  • Active listening and responding

  • Understanding the roles people play

  • Dealing with strong feelings

  • Delivering bad news or a difficult message

  • Feeding the solution not the problem

  • Choosing appropriate conflict

  • Creating win/win: achieving resolution

  • Getting to the core of the problem

By the end of the course, delegates will be able to:

  • Understand and appreciate why conflict exists

  • Know how to deal with difficult situations

  • Understand how to arrive at an amicable solution

  • Have an appreciation and understanding of the other persons point of view

  • Know how to deliver your message so it will be ‘heard’

  • Avoid reacting to ‘knee jerk’ reactions

  • Create win/win solutions to problems and maintain positive relationships

  • Have the tools to diffuse conflict before it exists

  • Create clear and concise outcome goals

  • Have a greater appreciation of conflict management techniques

  • Nottingham Branch

    Waterside House Waterside Way, Nottingham

Check out more Conflict Management courses in UK

Petroleum Training Partners Logo

Conflict In The Workplace And Change Management: HR’s Role

“Conflict Management and Organisational Change” This training is intended to help individuals and groups recognise and work through their differences to achieve peace. The workplace is where this advice is most applicable, although the concepts apply wherever.

by Petroleum Training Partners [Claim Listing ]
Training U Logo

Crucial Conversations

Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.

by Training U [Claim Listing ]
AMZIA Training Logo

Security Trainer & Conflict Management

The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.

by AMZIA Training [Claim Listing ]
AJ Training Logo

Conflict Management

This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:

by AJ Training [Claim Listing ]
The Association of British Dispensing Opticians (ABDO) Logo

Managing Conflict

Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence-based judgements and act professionally within the bounds of organisational and legal frameworks.

by The Association of British Dispensing Opticians (ABDO) [Claim Listing ]
  • Price
  • Start Date
  • Duration

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy