When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace.
DurationCourse Description
When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace.
Conflict Management helps attendees improve their interpersonal, communication, and mediation skills. Several exercises and case studies throughout the course give the lessons relevance and practical application in the real world.
Students will also become familiar with the guiding principles behind conflict management, the nine approaches to managing disagreement, and a four-phase process for resolving conflict.
With the proper understanding of the nature of conflict and with the tools to handle disagreements constructively, students will be able to enrich their work, their relationships, and their careers.
The Training Institute of Washington, DC is focused on becoming the nation's leader in education and enterprise training solutions. In collaboration with our worldwide partners, we offer complete education program management solutions, including enrollment, certification, and project development and support.
Mission
The Training Institute of Washington, DC is dedicated to improving the way companies and individuals learn, use, and master technology through educational solutions that empower customers with choice, allowing them to determine when, where, and how they want their educational programs to be designed and delivered.
Conflict is a normal part of everyone's professional and personal lives. Moreover, the way people handle conflict, anger, and criticism affects their work relationships and productivity.Â
In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. This course may earn a Credly Badge.
In the workplace, we are riddled with competing goals, needs, and personalities. Despite this reality, we need conflict to grow, change, and innovate. Conflict is not going away. We have to embrace it and develop strategies to turn conflicts into opportunities for more meaningful connections. Â
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This two-day workshop will teach participants: What conflict is and how it can escalate The five most common conflict resolution styles How to increase positive information flow through non-verbal and verbal communication skills
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