Conflict Management

Course Description

When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace.

Conflict Management helps attendees improve their interpersonal, communication, and mediation skills. Several exercises and case studies throughout the course give the lessons relevance and practical application in the real world.

Students will also become familiar with the guiding principles behind conflict management, the nine approaches to managing disagreement, and a four-phase process for resolving conflict.

With the proper understanding of the nature of conflict and with the tools to handle disagreements constructively, students will be able to enrich their work, their relationships, and their careers.