Help your employees, coworkers or clients resolve their differences through mutual agreement in a timely and confidential manner. Explore various methods of conflict resolution and identify which approaches are appropriate in various situations.
DurationHelp your employees, coworkers or clients resolve their differences through mutual agreement in a timely and confidential manner. Explore various methods of conflict resolution and identify which approaches are appropriate in various situations. Learn how to keep discussions productive and avoiding impasses that could stall or end the process.
Founded in 1878, we deliver ‘The Western Experience’, an exemplary learning experience that engages the best and brightest people challenging them to meet ever-higher standards in the classroom and beyond.
We inform every dimension of a student – intellectual, social, cultural as well as physical. From our home in London, Ont., Canada, outward across every continent, Western prepares future leaders to succeed.
Our Campus
Considered Canada’s most beautiful university, Western’s main campus spans 481.2 hectares of Gothic-style buildings mixed with modern, LEED-certified structures that provide an idyllic environment for our community of scholars.
This course will introduce how to prepare for negotiation, how to determine whether potential agreements are good or bad, and how to be most persuasive when presenting offers.
This program will teach participants the basic concepts of conflict management and resolution by expanding their knowledge and awareness of the structured processes involved
With the skills gained in this course, you will be able to apply assertive communication tactics to conflict resolution.
This workshop focuses on identifying, honing, and using emotional skills to better handle difficult conversations.
Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
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