Conflict Resolution

This conflict resolution training workshop will benefit professionals from a variety of backgrounds, industries and skill levels who struggle with conflicts at work and wish to have a deeper understanding of how conflicts arise and grow, how to anticipate and how to tackle them on a win-win outcome.

This training workshop in real-time will be customised to address your organisation’s specific requirements and will use an interactive approach designed to meet the learning styles of participants, regardless of their level or position within the organisation.

Conflict Resolution Training Outcomes

By the end of the training workshop participants will be able to:

• Develop the habit of ‘attacking’ a situation, not a person.

• Learn the steps to clarify a conflict and transform problems into creative opportunities.

• Master the art of expressing your opinion and asking for what you want with calm, empathy and respect for others’ opinions.

Conflict Resolution Course Outlines

• Discover the whole spectrum of conflicts: aspects of a conflict, causes, signals, styles, and behaviours.

• Understand the escalation process to read the signs and anticipate: from silent and unnoticeable conflicts to growing and accelerating ones.

• Study the common communication and influencing mistakes that hold conflict resolution back

• Learn effective conflict resolution strategies and conflict resolution techniques towards a win/win approach.

• Practice how to address challenging situations and crises: handling conflicts and confrontations with dignity and control.