Conflict Resolution

We all know someone that runs away from conflict. We also know someone who aggressively confronts it. Neither approach is productive for moving a team or an organization forward.

Conflict is inevitable when people come together to achieve a goal. We must be prepared to effectively handle conflicts with others and ourselves, and know how to resolve differences in a positive way.

This workshop will help you understand the root of conflict, communicate without causing defensiveness, de-escalate difficult situations, and resolve conflicts in both work and social settings.

Outcomes

• Identify different approaches to conflict in terms of interests, needs, rights, or power, and how to respond to each

• Identify your different conflict style as well as others’

• Implement effective prevention, resolution, and mediation tactics for when conflict arises

• Identify contentious tactics to avoid

• Identify stages of a conflict

• Identify cognitive biases that often lead to conflict

• Understand how skills like communication, empathy and active listening contribute to effective conflict prevention and resolution

• Understand how to respond in creative and positive ways to the minor conflicts you face on a daily basis.

Benefits

• Reduced tension and stronger relationships with others and among team

• Increased productivity from less stressed employees

• Les turnover and absenteeism due to interpersonal relationships

• Higher employee engagement