Learn how to discover the causes of conflict, how your behaviour may impact others and learn strategies to deal with difficult people.
DurationAbout this course
Conflict is part of our interactions particularly in the workplace. You can learn to effectively deal with challenging situations and difficult people maintaining a professional approach. This course will provide the tools necessary to lessen the costs of conflict using effective communication and gain the confidence to deal with having difficult conversations.
Who Should Attend
This course is suitable for anyone who deals with people in their day-to-day work.
Supervisors, Frontline managers, Training managers
Help desk supervisors, Administration staff
Forsythes Training is a nationally accredited innovative training leader offering specialised training solutions to businesses throughout Australia. Nationally Recognised Qualifications, Short Courses, Desktop Applications training in Adobe and Microsoft.
Forsythes Training is an RTO 40737 and is currently on NSW Department of Education & Communities - Approved Provider List.
Forsythes Training offers dedicated training to corporate clients across a variety of industries including:
We offer the following specialised training services:
The Conflict Management course will help you understand the nature and causes of workplace conflict, and teach you the skills to identify and manage conflict and dispute before it escalates.
By recognising their own conflict handling styles and contrasting these with others, participants will learn practical skills which they can apply in a strategic and timely manner to their work and personal lives.
To be human is to experience conflict. To be successful is to have the ability to manage conflict and move forward.
Conflict Resolution course is offered by The Pivot Institute. The programs are designed to be interactive and interesting and provide participants with a range of tools and techniques that can be immediately transferred into the workplace.
This course will give participants a six-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground.
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