Conflict Resolution & Handling Difficult People

by Forsythes Training Claim Listing

Learn how to discover the causes of conflict, how your behaviour may impact others and learn strategies to deal with difficult people.


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Forsythes Training Logo

img Duration

1 Day

Course Details

About this course

Conflict is part of our interactions particularly in the workplace. You can learn to effectively deal with challenging situations and difficult people maintaining a professional approach. This course will provide the tools necessary to lessen the costs of conflict using effective communication and gain the confidence to deal with having difficult conversations.


Who Should Attend

This course is suitable for anyone who deals with people in their day-to-day work.

  • Supervisors, Frontline managers, Training managers

  • Help desk supervisors, Administration staff

  • Newcastle Branch

    Level 1/9 Denison St, Newcastle

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