Our Conflict Management and difficult conversation training give you and your staff the skills needed to manage workplace conflict and handle difficult conversations with confidence.
It's no secret that workplace conflict is bad for business. Conflict in the workplace is estimated to cost the Australian economy just under $15 billion a year. Mishandled workplace conflict also has a knock-on effect on other staff, company morale, and ultimately your customers. Our Conflict Management and difficult conversation training give you and your staff the skills needed to manage workplace conflict and handle difficult conversations with confidence.
Workplaces in conflict can have a profound personal impact on all staff members, resulting in a severe and costly impact on your business. The need to manage difficult conversations effectively has never been higher. How well are your staff trained to manage conflict? Each of our courses can be tailored to your organization's exact needs and can be conducted at your offices. 4 to 12 attendees to ensure a highly interactive session.
Reasons to Manage Workplace Conflict
Conflict in the workplace is a major source of work related stress and worker's compensation claims. Not only this, mental health issues now form a larger proportion of work cover claims than physical injuries.
With greater emphasis being placed on workplace behaviours – including bullying, harassment and sexual harassment –your team needs to be able to recognise the signs and take action to deal with conflict quickly.
Delayed, or clumsy responses can quickly escalate into toxic situations that are costly to the business and personnel, ultimately infiltrating the culture of your team.
Conflict management techniques can be learned. By knowing how to recognise the signs and how to deliver an appropriate plan of action, you can protect your business, company culture and the well-being of all involved.
To make things affordable and easy for you, we have created an investment structure to deliver a great return on investment.
Off the Shelf Training Investment:
$5,000 plus GST, per day, with a maximum of 10-12 participants per session, using our outcomes below. Training manuals are an additional charge of $39.00 plus GST, per person.
Bespoke/Tailored Training Investment:
$5,000 plus GST (in addition to the above), ensuring the materials are tailored to your organisation's needs, language, and industry.
Participants in This Conflict Resolution / Managing Difficult Conversations Course Emerge With the Following:
The courage to understand that conflict can be positive
An understanding of the negative impact of avoiding conflict can have on yourself, your communications and on others communication with you
A full understanding of what constitutes bullying, harassment and sexual harassment including legal definitions
The key soft skills and confidence to address conflict in a timely fashion at its source
Personal awareness and Emotional Intelligence to modify behaviours within the workplace and create harmonious relationships
Awareness and understanding of body language and how body language can be perceived in a positive or negative light
An awareness of voice and voice tone and how this can be perceived in a positive or negative light
The difference between non-assertive, assertive and aggressive behaviours
Positive Strategies to cope with anger and stress
Powerful negotiation skills to create lasting and positive outcomes from difficult situations
The ability to conduct difficult conversations to achieve lasting positive outcomes
The Australian Institute of Soft Skills Training provides real skills for real people. Soft skills are the must-have skills for anyone in business today. We help you to improve your bottom line by increasing communication and productivity.
Conflicts Resolution course is offered by Time Education & Training. We are your partner in the learning journey, providing an environment that promotes belief, confidence and capability to achieve your true potential. Knowledge converted immediately into practical workplace application
The Conflict Management course will help you understand the nature and causes of workplace conflict, and teach you the skills to identify and manage conflict and dispute before it escalates.
Learn how to respond to conflict appropriately and effectively.
By recognising their own conflict handling styles and contrasting these with others, participants will learn practical skills which they can apply in a strategic and timely manner to their work and personal lives.
To be human is to experience conflict. To be successful is to have the ability to manage conflict and move forward.
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