The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
DurationThe objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
For more than 35 years Academy of Learning Career Colleges (AOLCC) have been recognized as post-secondary, career training leaders, offering a wide range of Certificate and Diploma programs designed to provide students with job-ready knowledge, skills and abilities that are in demand in today’s competitive job market.
In 1987 the first Academy of Learning Career College opened in Richmond Hill, Ontario, and expanded out west to British Columbia in 1990. Today, AOLCC locations can be found across Canada in PEI, Nova Scotia, Ontario, Alberta, Saskatchewan, Manitoba and British Columbia.
At Academy of Learning Career College, our unique training approach and visionary initiatives have contributed to our success by identifying the gap between a formal education and the realities of the working world.
Our distinct approach to learning shifts away from teaching in the traditional lecture format to an on-site, online, computer-based, facilitated, learning-by-doing method. This approach to training encompasses comprehensive vocational diploma programs along with short, effective certificate courses.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
Customer Service training is offered by Institute for Graphic Communications and Printability for all skill level. It is not what we offer or at what price but how we offer it that allows us to differentiate ourselves from the competition.
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