The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
DurationThe objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
For more than 35 years Academy of Learning Career Colleges (AOLCC) have been recognized as post-secondary, career training leaders, offering a wide range of Certificate and Diploma programs designed to provide students with job-ready knowledge, skills and abilities that are in demand in today’s competitive job market.
In 1987 the first Academy of Learning Career College opened in Richmond Hill, Ontario, and expanded out west to British Columbia in 1990. Today, AOLCC locations can be found across Canada in PEI, Nova Scotia, Ontario, Alberta, Saskatchewan, Manitoba and British Columbia.
At Academy of Learning Career College, our unique training approach and visionary initiatives have contributed to our success by identifying the gap between a formal education and the realities of the working world.
Our distinct approach to learning shifts away from teaching in the traditional lecture format to an on-site, online, computer-based, facilitated, learning-by-doing method. This approach to training encompasses comprehensive vocational diploma programs along with short, effective certificate courses.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
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