The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
DurationThe objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business. Students are required to take some elective courses from prescribed study areas.
For more than 35 years Academy of Learning Career Colleges (AOLCC) have been recognized as post-secondary, career training leaders, offering a wide range of Certificate and Diploma programs designed to provide students with job-ready knowledge, skills and abilities that are in demand in today’s competitive job market.
In 1987 the first Academy of Learning Career College opened in Richmond Hill, Ontario, and expanded out west to British Columbia in 1990. Today, AOLCC locations can be found across Canada in PEI, Nova Scotia, Ontario, Alberta, Saskatchewan, Manitoba and British Columbia.
At Academy of Learning Career College, our unique training approach and visionary initiatives have contributed to our success by identifying the gap between a formal education and the realities of the working world.
Our distinct approach to learning shifts away from teaching in the traditional lecture format to an on-site, online, computer-based, facilitated, learning-by-doing method. This approach to training encompasses comprehensive vocational diploma programs along with short, effective certificate courses.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
Experience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
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