Customer Service and Sales course is offered by Peta. Delight your customers and create loyalty across your business
DurationCustomer Service and Sales course is offered by Peta. Delight your customers and create loyalty across your business. From one-day short courses to a tailored company-wide programme, we offer corporate training that is flexible, adaptable and designed to work in harmony with your business.
PETA was founded in 1970 by Alex Zemenides who, at the time, was Managing Director of component manufacturing company Sealectro. At the time, Zemenides felt there was a lack of training and development opportunities for his staff in the local area.
Training that could be tailored to his staff and business, that met industry and commercial standards and that didn’t have to work around a rigid syllabus or programme.
Together with five other local businesses, he created the Portsmouth Engineering Training Association – PETA – that was based in Southsea, Portsmouth.
Handling Customer Services and Complaints course is offered by Red Training and Consultancy
Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact centre and sales.
Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.
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