Have you got a passion to lead, serve others, or support a service or product you truly believe in? Do you want to create memorable customer experiences and make smarter business decisions? Then look no further, join our two-day course on customer service and effective team management skills.
In today’s competitive business environment, standing out from the crowd is crucial. In this course, you will become part of our classroom community, where you will experience customer service training with short and practical training, which caters for a broad range of topics, such as product and service knowledge development, service delivery and monitoring, and the use of multiple information systems, all adhering to key performance indicators for workplace leadership.
At Axial Training and International College, we believe that every student should be nurtured to achieve the highest possible standards in their desired field.
We take a "lifelong learning" approach to all of our values, ensuring that our students have the tools they need to achieve their career and personal goals.
Axial Training and International College aspires to teach, mentor, and support all students in achieving high educational achievements and real-world work experience in their field of study, resulting in success at the end of their program.
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
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