Have you got a passion to lead, serve others, or support a service or product you truly believe in? Do you want to create memorable customer experiences and make smarter business decisions? Then look no further, join our two-day course on customer service and effective team management skills.
In today’s competitive business environment, standing out from the crowd is crucial. In this course, you will become part of our classroom community, where you will experience customer service training with short and practical training, which caters for a broad range of topics, such as product and service knowledge development, service delivery and monitoring, and the use of multiple information systems, all adhering to key performance indicators for workplace leadership.
At Axial Training and International College, we believe that every student should be nurtured to achieve the highest possible standards in their desired field.
We take a "lifelong learning" approach to all of our values, ensuring that our students have the tools they need to achieve their career and personal goals.
Axial Training and International College aspires to teach, mentor, and support all students in achieving high educational achievements and real-world work experience in their field of study, resulting in success at the end of their program.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
It’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
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