Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer comp
DurationCustomer Service
Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer complaints.
The course includes:
Identifying customer needs and wants and being able to exceed their expectations
Analysing your own attitude to customers and the impact your behaviour has on your customers
Core customer service principles and practical customer service skills
Handling difficult customers more effectively through effective complaint management
About Us
Performance Through People are one of the Leading providers in the West Midlands Region, supporting employers, individuals and communities offering local solutions with national coverage, delivering apprenticeships, bespoke commercial courses and a range of government funded training programmes to suit the needs of our customers, whoever they may be.
Awards
We are very proud to be an award-winning training provider, over many years, with hundreds of our learners’ winning awards, including overall Apprentice of the Year; and many of our employers working in partnership with us also winning awards.
Some of our most recent awards include – Chamber of Commerce - Corporate Responsibility working with Schools, AAC - Outstanding Contribution to the Development of Apprenticeships, & Provider of the Year in Transport & Logistics, Provider of the Year in Healthcare and at the Multicultural Apprenticeship Awards – National Provider of the Year.
Mission
Performance Through People is a provider of training solutions acting as a single contact to employers. Providing excellent training and development which meets the needs of learners and companies, delivered by highly competent specialist staff.
Vision
To be the chosen provider for employers, clients and funding agencies, with motivated staff training in inspirational learning centres with quality marks to confirm our standing as a provider of excellence.
Values
Promote Lifelong Learning
Reward and Celebrate Success
Achieve our potential by empowering staff & learners
Innovate and challenge to achieve the very best
Support equality and celebrate diversity
Encourage self-reflection and continuous improvement
Learn to excel in customer service by mastering the dos and don'ts, refining communication skills, and adeptly handling challenging situations with empathy and composure.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
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