Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer comp
DurationCustomer Service
Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer complaints.
The course includes:
Identifying customer needs and wants and being able to exceed their expectations
Analysing your own attitude to customers and the impact your behaviour has on your customers
Core customer service principles and practical customer service skills
Handling difficult customers more effectively through effective complaint management
About Us
Performance Through People are one of the Leading providers in the West Midlands Region, supporting employers, individuals and communities offering local solutions with national coverage, delivering apprenticeships, bespoke commercial courses and a range of government funded training programmes to suit the needs of our customers, whoever they may be.
Awards
We are very proud to be an award-winning training provider, over many years, with hundreds of our learners’ winning awards, including overall Apprentice of the Year; and many of our employers working in partnership with us also winning awards.
Some of our most recent awards include – Chamber of Commerce - Corporate Responsibility working with Schools, AAC - Outstanding Contribution to the Development of Apprenticeships, & Provider of the Year in Transport & Logistics, Provider of the Year in Healthcare and at the Multicultural Apprenticeship Awards – National Provider of the Year.
Mission
Performance Through People is a provider of training solutions acting as a single contact to employers. Providing excellent training and development which meets the needs of learners and companies, delivered by highly competent specialist staff.
Vision
To be the chosen provider for employers, clients and funding agencies, with motivated staff training in inspirational learning centres with quality marks to confirm our standing as a provider of excellence.
Values
Promote Lifelong Learning
Reward and Celebrate Success
Achieve our potential by empowering staff & learners
Innovate and challenge to achieve the very best
Support equality and celebrate diversity
Encourage self-reflection and continuous improvement
This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty.
Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
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