Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer comp
DurationCustomer Service
Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer complaints.
The course includes:
Identifying customer needs and wants and being able to exceed their expectations
Analysing your own attitude to customers and the impact your behaviour has on your customers
Core customer service principles and practical customer service skills
Handling difficult customers more effectively through effective complaint management
About Us
Performance Through People are one of the Leading providers in the West Midlands Region, supporting employers, individuals and communities offering local solutions with national coverage, delivering apprenticeships, bespoke commercial courses and a range of government funded training programmes to suit the needs of our customers, whoever they may be.
Awards
We are very proud to be an award-winning training provider, over many years, with hundreds of our learners’ winning awards, including overall Apprentice of the Year; and many of our employers working in partnership with us also winning awards.
Some of our most recent awards include – Chamber of Commerce - Corporate Responsibility working with Schools, AAC - Outstanding Contribution to the Development of Apprenticeships, & Provider of the Year in Transport & Logistics, Provider of the Year in Healthcare and at the Multicultural Apprenticeship Awards – National Provider of the Year.
Mission
Performance Through People is a provider of training solutions acting as a single contact to employers. Providing excellent training and development which meets the needs of learners and companies, delivered by highly competent specialist staff.
Vision
To be the chosen provider for employers, clients and funding agencies, with motivated staff training in inspirational learning centres with quality marks to confirm our standing as a provider of excellence.
Values
Promote Lifelong Learning
Reward and Celebrate Success
Achieve our potential by empowering staff & learners
Innovate and challenge to achieve the very best
Support equality and celebrate diversity
Encourage self-reflection and continuous improvement
We deliver on promises, on time, within budget, every time
Please note you must be employed before applying for an apprenticeship. Our customer services apprenticeship standard is suitable for those in customer facing roles in any industry.
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
Customer Care course is offered by ELGee Training. ELGee Training provides up-to-date and current information for your workforce based on the requirements of the regulating authorities.
Your course fees may be reduced based on individual circumstances. For further guidance, please refer to the funding rules or speak to a member of staff.
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