Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer comp
DurationCustomer Service
Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer complaints.
The course includes:
Identifying customer needs and wants and being able to exceed their expectations
Analysing your own attitude to customers and the impact your behaviour has on your customers
Core customer service principles and practical customer service skills
Handling difficult customers more effectively through effective complaint management
About Us
Performance Through People are one of the Leading providers in the West Midlands Region, supporting employers, individuals and communities offering local solutions with national coverage, delivering apprenticeships, bespoke commercial courses and a range of government funded training programmes to suit the needs of our customers, whoever they may be.
Awards
We are very proud to be an award-winning training provider, over many years, with hundreds of our learners’ winning awards, including overall Apprentice of the Year; and many of our employers working in partnership with us also winning awards.
Some of our most recent awards include – Chamber of Commerce - Corporate Responsibility working with Schools, AAC - Outstanding Contribution to the Development of Apprenticeships, & Provider of the Year in Transport & Logistics, Provider of the Year in Healthcare and at the Multicultural Apprenticeship Awards – National Provider of the Year.
Mission
Performance Through People is a provider of training solutions acting as a single contact to employers. Providing excellent training and development which meets the needs of learners and companies, delivered by highly competent specialist staff.
Vision
To be the chosen provider for employers, clients and funding agencies, with motivated staff training in inspirational learning centres with quality marks to confirm our standing as a provider of excellence.
Values
Promote Lifelong Learning
Reward and Celebrate Success
Achieve our potential by empowering staff & learners
Innovate and challenge to achieve the very best
Support equality and celebrate diversity
Encourage self-reflection and continuous improvement
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
Overview: the main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complai...
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan