Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
DurationCustomer Service course is offered by Spectrum Training Services
Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
Spectrum Training Services is a team of experienced professionals and subject matter experts, with a training approach that combines cutting-edge content with interactive and engaging delivery methods. We believe in fostering a collaborative learning environment where participants can actively contribute, share insights, and learn from each other.
Our training programs are designed to empower individuals and organisations with the knowledge, skills, and tools they need to thrive in today’s rapidly evolving landscape. With a commitment to excellence, innovation, and practicality, we offer a diverse range of training courses tailored to various industries and skill levels.
About us
Spectrum Training Services is a team of experienced professionals and subject matter experts, with a training approach that combines cutting-edge content with interactive and engaging delivery methods. We believe in fostering a collaborative learning environment where participants can actively contribute, share insights, and learn from each other.
At the heart of our training philosophy is the belief that learning is a continuous journey. We strive to create lasting impacts by not only imparting valuable knowledge but also by enabling participants to apply what they learn in real-world scenarios.
Our training programs are designed to empower individuals and organisations with the knowledge, skills, and tools they need to thrive in today’s rapidly evolving landscape. With a commitment to excellence, innovation, and practicality, we offer a diverse range of training courses tailored to various industries and skill levels.
Whether you’re an individual seeking personal growth or an organisation aiming to upskill your workforce, our training programs are designed to equip you with the confidence and competence needed to excel. Join us in embracing the opportunities of lifelong learning and unlocking your full potential.
Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
Improve your communication skills by learning great customer service techniques for both in person and digital! This course will enormously benefit any employee which deals with customers directly. It's so easy, just pay for your course online and start training!
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
This short course is aimed at individuals who have a responsibility for reception duties. It may also be of interest to employers looking to hire a new receptionist.
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