Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
DurationCustomer Service course is offered by Spectrum Training Services
Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
Spectrum Training Services is a team of experienced professionals and subject matter experts, with a training approach that combines cutting-edge content with interactive and engaging delivery methods. We believe in fostering a collaborative learning environment where participants can actively contribute, share insights, and learn from each other.
Our training programs are designed to empower individuals and organisations with the knowledge, skills, and tools they need to thrive in today’s rapidly evolving landscape. With a commitment to excellence, innovation, and practicality, we offer a diverse range of training courses tailored to various industries and skill levels.
About us
Spectrum Training Services is a team of experienced professionals and subject matter experts, with a training approach that combines cutting-edge content with interactive and engaging delivery methods. We believe in fostering a collaborative learning environment where participants can actively contribute, share insights, and learn from each other.
At the heart of our training philosophy is the belief that learning is a continuous journey. We strive to create lasting impacts by not only imparting valuable knowledge but also by enabling participants to apply what they learn in real-world scenarios.
Our training programs are designed to empower individuals and organisations with the knowledge, skills, and tools they need to thrive in today’s rapidly evolving landscape. With a commitment to excellence, innovation, and practicality, we offer a diverse range of training courses tailored to various industries and skill levels.
Whether you’re an individual seeking personal growth or an organisation aiming to upskill your workforce, our training programs are designed to equip you with the confidence and competence needed to excel. Join us in embracing the opportunities of lifelong learning and unlocking your full potential.
Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
Strengthen your competitive advantage by taking a strategic, transformative view on your customer’s journey and your interactions with them. You will discover how to maintain positive customer relationships whilst gaining a greater understanding of their behaviour.
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
Boost value for you and your customers with customer insight. Learn how to gain a competitive advantage by understanding the behaviour of your customers and their value to you. Discover how to research, plan and manage your activity with confidence.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
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