Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
DurationCustomer Service course is offered by Spectrum Training Services
Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
Spectrum Training Services is a team of experienced professionals and subject matter experts, with a training approach that combines cutting-edge content with interactive and engaging delivery methods. We believe in fostering a collaborative learning environment where participants can actively contribute, share insights, and learn from each other.
Our training programs are designed to empower individuals and organisations with the knowledge, skills, and tools they need to thrive in today’s rapidly evolving landscape. With a commitment to excellence, innovation, and practicality, we offer a diverse range of training courses tailored to various industries and skill levels.
About us
Spectrum Training Services is a team of experienced professionals and subject matter experts, with a training approach that combines cutting-edge content with interactive and engaging delivery methods. We believe in fostering a collaborative learning environment where participants can actively contribute, share insights, and learn from each other.
At the heart of our training philosophy is the belief that learning is a continuous journey. We strive to create lasting impacts by not only imparting valuable knowledge but also by enabling participants to apply what they learn in real-world scenarios.
Our training programs are designed to empower individuals and organisations with the knowledge, skills, and tools they need to thrive in today’s rapidly evolving landscape. With a commitment to excellence, innovation, and practicality, we offer a diverse range of training courses tailored to various industries and skill levels.
Whether you’re an individual seeking personal growth or an organisation aiming to upskill your workforce, our training programs are designed to equip you with the confidence and competence needed to excel. Join us in embracing the opportunities of lifelong learning and unlocking your full potential.
Customer service course leicester. At bright learning, we have qualified, multilingual and experienced staff who work hard to ensure our learners complete their course with full knowledge and understanding.
What does ‘good’ look like in your organisation? What are your standards of appearance and language? How do you expect your staff to deal with complaints and feedback? This module gives delegates the opportunity to set clear expectations on organisational standards, while teaching your staff ho...
You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
The purpose of this course: In this competitive economy it is essential that you attract and keep clients. Customer service is a critical part of this process. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowi...
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