Adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to developing their skills and knowledge in emotional intelligence
Adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to developing their skills and knowledge in emotional intelligence.
We are one of Victoria’s premier public vocational education and training provider, prominently placed across Melbourne’s south east manufacturing heartland and residential growth corridors.
We pride ourselves on our record of providing quality education and training that leads to real career outcomes. Our long-term success means you can trust that you’ll learn job ready skills, and earn a respected qualification.
We are a government-owned TAFE that offers over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations. We are a safe investment in your future.
What we can do for you:
We provide relevant education and training with real job prospects. Learning with us means that you’ll earn a qualification that is recognised by employers across the country. Our goal has always been to provide education that can directly enhance your employment opportunities in the workforce.
You’ll be taught by teachers who know the industry first hand, and have significant experience in what the needs of employers are. We offer multiple learning options including on campus, online and in the workplace to fit in with your busy lifestyle.
This course equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
Customer Service Management Courses are offered by Priority Management.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
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