Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
DurationCustomers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
This course will help you understand the fundamental principles of excellent customer service delivery, whether you communicate with customers in person, on the phone or via email.
We deliver short courses for frontline staff and are dedicated to providing you with the skills you need to enhance your competitiveness whether that be with Microsoft Office courses, Professional Development courses or Leadership Courses.
e provide in-house training at our dedicated public training venues in Sydney, Melbourne and Brisbane and on site for private groups across Australia. Odyssey Training also offers live interactive online training where you can learn from the comfort of your own home. Duration of courses range from as short and sharp 2 hour courses up to multiple full day courses.
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
Customer Service Management Courses are offered by Priority Management.
The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company
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