Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
DurationCustomers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
This course will help you understand the fundamental principles of excellent customer service delivery, whether you communicate with customers in person, on the phone or via email.
We deliver short courses for frontline staff and are dedicated to providing you with the skills you need to enhance your competitiveness whether that be with Microsoft Office courses, Professional Development courses or Leadership Courses.
e provide in-house training at our dedicated public training venues in Sydney, Melbourne and Brisbane and on site for private groups across Australia. Odyssey Training also offers live interactive online training where you can learn from the comfort of your own home. Duration of courses range from as short and sharp 2 hour courses up to multiple full day courses.
Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
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