Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
This qualification enables you to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.
This course is split into seven manageable units:
This course is studied purely online and is ideal for those who are happy to work independently using our fully supported online learning platform.
For those local to Swindon, are returning to learning and would prefer to receive one-to-one support from a tutor, we offer a workbook option.
Entry requirements
Additional resources/costs
Future career and study opportunities
Distance learning courses enable you to boost your career with a nationally recognised qualification even if you don’t have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.
Although there are many different illnesses that can be experienced during childhood, there are several which are common to many babies and children. Therefore, it is crucial that those who work, or want to work, with babies and children in an early years setting develop an in-depth knowledge and understanding of common childhood illnesses.
Not only will this help in ensuring babies and children who are unwell receive the care they need, but it will also help lessen the possibility of the illness spreading to others
This course will equip you with a strong understanding of common childhood illnesses, including how to provide a safe and healthy environment for babies and young children, how to recognise when a baby or child is unwell, and how to manage acute and chronic health conditions in an early years setting.
This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.
The telephone skills training course provides practical and effective telephone skills and techniques to confidently answer calls, as well as how to professionally respond to telephone enquiries and handle complaints.
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
Who should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.
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