Customer Service (Level 2 Certificate)

by New College Swindon Claim Listing

Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

New College Swindon Logo

img Duration

3 Months

Course Details

Distance learning courses enable you to boost your career with a nationally recognised qualification even if you do not have the time to attend training sessions. You will work your way through the qualification submitting work every 2 weeks, achieving within approximately three months. 

This qualification enables you to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

This course is split into seven manageable units:

  • Principles of customer service
  • Understand customers
  • Understand employer organisations
  • Understand how to communicate with customers – verbally and in writing
  • Know how to process information about customers
  • Understand how to resolve customer service problems and challenges
  • Understand how to develop customer relationships

This course is studied purely online and is ideal for those who are happy to work independently using our fully supported online learning platform.

For those local to Swindon, are returning to learning and would prefer to receive one-to-one support from a tutor, we offer a workbook option.

Entry requirements

  • The course is fully funded by the Government and to qualify, you must be aged 19 at the start of the academic year, have been resident in England for the last three years and be a UK citizen.
  • Learners must have a Level 2 English qualification.
  • Learners who are aged 19-23 must already have a full Level 2 qualification (5 GCSEs 4 and above OR A-C, 2 AS Levels, 1 A-Level, Diploma Level 2, NVQ Level 2).
  • Distance Learning isn’t for everyone. If at your enrolment we feel that this mode of study may not be quite right for you, we will help you to find the one that is.

Additional resources/costs

  • You will need access to a PC or a Mac and Broadband WiFi. You will not be able to complete this course using a mobile phone.

Future career and study opportunities

  • You could complete one of our other Business programmes (e.g. Principles of Team Leading, Principles of Customer Service).
  • If you are local to Swindon and working in a business setting for a minimum of 15 hours a week, you could progress to a Level 2 or 3 NVQ depending on your job role.
  • Swindon Branch

    Queens Drive Campus, Swindon

Check out more Customer Service courses in UK

Happy Logo

Mastering Customer Service

This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.

by Happy [Claim Listing ]
Axio Development Logo

Telephone Skills Training Course

The telephone skills training course provides practical and effective telephone skills and techniques to confidently answer calls, as well as how to professionally respond to telephone enquiries and handle complaints.

by Axio Development [Claim Listing ]
Titan Facilities Management Logo

Customer Services Training

This is a Level  2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.

by Titan Facilities Management [Claim Listing ]
Keys Training Logo

Telephone Sales Techniques Training Course

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  

by Keys Training [Claim Listing ]
Glos Enterprise LTD Logo

Delivering Outstanding Customer Service

Who should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.

by Glos Enterprise LTD [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy