By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
DurationBy the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
In delivering the best service experience possible, you will ensure long term customer relationships are managed and retained. Finally being able to measure client satisfaction is key to delivering improved customer service.
Edge Training is a Fully SETA Accredited, BEE Level 1, Corporate Training Company with a National Footprint.
We solve BBBEE related Skills Development Challenges in a meaningful way. We offer Learnerships and Courses accredited with the following SETA’s: SERVICES SETA, CATHSSETA, W&R SETA, MICT SETA and TETA SETA.
This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
This interactive workshop combines the two fundamental aspects the customer experience – customer interaction and service. Grow your understanding of how to build customer relationships that last while delivering service with finesse, efficiency, and accuracy.
Learn Basic principles of communication, Communication style – knowing your audience and much more.
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