Customer Services Training

Does your customer service department provide an optimal experience for your customers? As a first point of contact, this team's approach has a significant impact on your success. Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.

This fully personalized support offers both theoretical and practical learning. Your customer service trainer will give you access to working methods to provide your customers with a memorable experience at every touchpoint. Thus, you will be able to put in place a strategy focusing on customer references, loyalty and retention and benefit from a dedicated and human team.

• Provide a “wow” experience to customers.
• Develop reflexes to attract and increase customers.
• Learn how to offer the little extra that the customer does not expect, but which makes all the difference.
• Develop the EVA (Expertise-Value-Assistance) approach.
• How to handle complaints effectively.
• How to be comfortable asking questions in order to unearth opportunities and new needs among current customers.
• How to be attractive and not aggressive through customer language.
• How to get better customer loyalty.