Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
DurationDoes your customer service department provide an optimal experience for your customers? As a first point of contact, this team's approach has a significant impact on your success. Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
This fully personalized support offers both theoretical and practical learning. Your customer service trainer will give you access to working methods to provide your customers with a memorable experience at every touchpoint. Thus, you will be able to put in place a strategy focusing on customer references, loyalty and retention and benefit from a dedicated and human team.
For nearly 20 years, JPL Communications has supported companies through the implementation of effective and personalized sales and management strategies. A human approach and a tailor-made service that has changed the reality of more than 2,000 customers.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Experience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
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