Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
DurationDoes your customer service department provide an optimal experience for your customers? As a first point of contact, this team's approach has a significant impact on your success. Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
This fully personalized support offers both theoretical and practical learning. Your customer service trainer will give you access to working methods to provide your customers with a memorable experience at every touchpoint. Thus, you will be able to put in place a strategy focusing on customer references, loyalty and retention and benefit from a dedicated and human team.
For nearly 20 years, JPL Communications has supported companies through the implementation of effective and personalized sales and management strategies. A human approach and a tailor-made service that has changed the reality of more than 2,000 customers.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
This program focuses on a number of customer service skills that are applicable to all industries.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
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