Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
Dealing with Conflict new
The psychological insights and skills you need
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
This course will:
deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict
build your confidence and comfort around being in situations that involve conflict
give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively
It will also enable you to:
help clients recognise conflict and understand their own responses to it
help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes
provide clients with a framework and structure for addressing conflict in a healthy way
help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships
provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts
The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations.
Why take this course
Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it becomes entrenched it can cause immense individual distress, and waste time and money.
Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved.
To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all.
Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict.
Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups.
Introduction
‘Human Givens’ is a practical, holistic and scientific approach focusing on what individuals need to live mentally healthy and fulfilling lives.
It draws on the latest insights from neuroscience and psychological research, and combines this knowledge with proven therapeutic techniques from a wide range of approaches to provide highly effective interventions.
Its application is broad – encompassing mental and physical healthcare, wellbeing, education, social work, life coaching, the workplace, conflict-resolution and beyond.
In the 20+ years since the term ‘human givens’ was first coined, the numerous ground-breaking new theories and rich psychological insights deriving from the approach and the work of its founders have helped 10,000s of people successfully overcome a wide range of mental health conditions – including: depression, anxiety disorders, stress, addiction, anger, pain, trauma, phobias – faster and more effectively than alternative treatments.
The HG framework for mental health and wellbeing gives us a powerful template that can be used to bring clarity to any human endeavour – explaining why difficulties arise and where the solutions lie.
This course aims to teach participants how to identify the root causes of conflicts, analyze the situation, and develop strategies to resolve them.
Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
This course covers identifying and resolving conflicts and aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position.
This course enables staff at risk of workplace violence or aggression to raise their awareness of the potential management strategies. Providing the knowledge, skills & understanding of an approved Conflict Resolution Model.
This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.
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