This course has either written or oral supervised assessment. Students will require access to Skype video chat for assessment purposes.
DurationThis course has either written or oral supervised assessment. Students will require access to Skype video chat for assessment purposes.
TAFE SA is South Australia’s largest vocational education and training provider. We deliver job-focused training from industry experts across a range of industries from entry-level certificates to bachelor degrees, at locations across the state.
Our focus on practical, hands-on skills and experience ensures students graduate with a competitive edge and with the skills employers value. And with our state-of-the-art facilities, flexible and online study options, we offer a range of training options to suit your needs.
The National Centre for Vocational Education Research (NCVER) Student Outcomes Survey findings in 2020 showed that 81% of TAFE SA graduates find jobs or continue studying, and 89% of TAFE SA graduates are satisfied with the overall quality of training.
These results are fantastic for students, and they also demonstrate our significant contribution to building a skilled, sustainable workforce for the state of South Australia. TAFE SA is responsive to the needs of employers, working with industry groups to deliver relevant, high quality training that aligns with contemporary career opportunities.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
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