Develop Your Emotional Intelligence

This 1 day course recognises the importance of emotional intelligence as the single most effective business skill in these changing times.  Managing your emotions effectively enables you to be more productive and enables better communications in the workplace.  The course will transform the way you interact with your colleagues and leaders.

Course price includes:

• Perth’s best facilitators and coaches at Perth’s best CBD training centre

• Interactive, practical and hands on learning with small groups for maximum impact

• Free help desk support after your training

• Take-home resource workbook

• Morning and afternoon refreshments, delicious café lunch

• Certificate of Attendance

• Our 100% quality guarantee

Details

Emotional Intelligence Training in Perth Course Content

At ATI-Mirage, we recognise emotional intelligence as a necessity. We are dedicated to equipping participants with the right skills in our emotional intelligence training course.

Course Times

• 8:30am to 3:30pm

Introduction

• The context of the program

• Learning outcomes and objectives

What is emotional intelligence?

• Define emotional intelligence

• Recognise behaviours associated with high and low emotional intelligence

• The biological basis for emotional intelligence

• How emotions drive conscious and unconscious behaviour

• Understand needs and fears

• The four competencies of emotional intelligence

Building emotional intelligence skills (the “how to”)

• Identify and name emotions, identities and the role they play

• Build empathy

• Reduce reactive responses

• Move ‘below the line’ behaviours to ‘above the line’ behaviours

Stop the drama, do the work

• The danger of a drama triangle

• Step out of a drama triangle

• Create a buffer when it gets personal

Putting it into practice

• Action planning

Outcomes

• Define emotional intelligence

• Understand emotional Intelligence competencies and how they enhance workplace and personal relationships

• Have an increased understanding of self and others

• Use techniques to build emotional intelligence competencies.

Prerequisites

• This course requires no previous experience.