Emotional Intelligence And People Skills For Managers

Everyone has emotions. Sometimes emotions seem untouchable – it is hard to explain them with language. Emotions reside within us, sometimes invisibly influencing our decisions and our lives. Research has proven that emotional intelligence (EI) is more reliable in predicting success than intelligent quotient (IQ).

In this course, we will discuss the topic of emotional intelligence. We will relate it to the workplace and explain how practicing emotional intelligence increases our ability to make good decisions, build relationships, deal with stress and cope with change.

Learning Outcomes:

• Identifying the main EI competencies and knowing how each area can contribute to your personality and interaction with others.
• Recognizing and understanding your moods and emotions and their effect on others.
• Managing and regulating your emotions to make sure they don’t disrupt your behavior.
• Controlling and guiding your emotions so you can achieve more, boost yourself and vastly increase your productivity.
• Establishing rapport with others and improving the effectiveness of your communication.
• Understanding others’ feelings when interacting with them and become a trusted person in their network.