Facilitator Programme

by Capital Hotel School

This programme aims to upskill employees who are currently employed in a facilitation/ trainer role.

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Capital Hotel School Logo

img Duration

3 Weeks

Course Details

This programme aims to upskill employees who are currently employed in a facilitation/ trainer role. The learner will:

  • Plan and prepare for facilitation.
  • Facilitate learning.
  • Evaluate learning and facilitation.


Learning Outcomes:

At the end of this skills programme and the completion of a portfolio of evidence, the learner will be able to:

  • Analysis of learners and learning needs reveals the key elements of learning required to achieve defined outcomes. The learning outcomes are confirmed to meet stakeholder objectives.
  • Plans cater for the needs of learners and stakeholders, possible learning barriers, previous learning experiences, literacy and numeracy levels, language, culture, special needs and different learning styles.
  • Facilitation methods selected are appropriate to the learners and agreed learning outcomes. Descriptions are provided of a variety of facilitation methodologies in terms of their essential approach and purpose, and selected methodologies are justified in terms of applicability to the identified learning needs.
  • Preparation of the facilitation process ensures the facilitator is ready to implement the process. This includes the availability of key questions, scenarios, triggers, challenges, problems, tasks and activities as is appropriate to the situation.
  • The facilitation approach and use of facilitated activities enables learners to draw from and share their own experiences and work out and apply concepts for themselves.
  • Groups are managed in line with facilitation principles and in a manner that maximises the strengths of group learning while recognising the needs and requirements of individual members.
  • Questioning techniques are consistent with the facilitation approach, promote learner involvement and contribute towards the achievement of learning outcomes
  • Opportunities are created to monitor learner’s progress in terms of the agreed outcomes, and where possible facilitate the gathering of evidence for assessment purposes. Where necessary, modifications are made to the facilitation approach to ensure the learners’ needs are addressed.


Minimum Entry Requirement

  • Grade 12 (Matric)



  • Capital Hotel School: Certificate of Attendance
  • Arcadia Branch

    919 Stanza Bopape Street, Arcadia, Pretoria

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