This course is being delivered in collaboration with our training partner, Challenge Consulting and will be held at their purpose built training and conference centre in Nottinghamshire and is limited to a maximum of 12 delegates.
Handling difficult situations and people
Description
Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this.
Overview
Course programme in detail
By the end of the course, delegates will:
This course is being delivered in collaboration with our training partner, Challenge Consulting and will be held at their purpose built training and conference centre in Nottinghamshire and is limited to a maximum of 12 delegates.
What outcomes can you expect from joining us
The course will enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. The course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate.
The course is for any manager or individual who comes into conflict situations with others, or is required to diffuse difficult situations.
We provide safety focused training across many industries starting with our Entry Level courses and Level 1 courses to prepare employees and those new to safety with the fundamental principals and standards they need.
Conflict can be hugely damaging to the success of your organisation. At a high level, disputes can literally tear a company in two. But anywhere conflict arises, it creates a tense and unproductive work environment.
This course is designed to give you a positive approach to resolving and preventing conflict. You will get the chance to learn and practise techniques to help you resolve conflict positively.
With all these techniques improve your conflict-management skills that will go a long way in fostering positive employee relations with a workforce. This one day workshop is designed to equip you with the skills and give you the confidence to deal with even the most challenging situations.
Conflict coaching resolves both simple and complex workplace disputes in just one day. Very effective to avoid grievances, Court proceedings and sickness.
Communicate assertively in a conflict situation, without harming the customer relationship
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