This course will help you influence outcomes and create cooperation through diplomatic and tactful communication.
DurationThis course will help you influence outcomes and create cooperation through diplomatic and tactful communication.
You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication.
Diplomatic communication skills not only improve your professional image; they just make people like you!
Objectives:
What You’ll Learn
Develop flexibility in your communication style and assess the intent of your messages against the outcomes.
Learn to control your “hot buttons” and respond instead of reacting, maintain composure when criticized. Avoid conflict by staying calm and poised under pressure.
The Dale Carnegie experience engages learners from the initial contact through follow-up and support to reinforce key behaviors. Our methodology supports the development of skills and habits needed to sustain performance change.
We believe that the emotional shift is as important as the behavior shift. That’s why our Performance Change Pathway™ shows our deliberate approach to create training programs that drive improved performance.
Dale Carnegie’s Performance Change Pathway™ encompasses five key components: Input, Awareness, Experience, Sustainment, and Output.
We know that these components are essential to the design and delivery of our programs. They formulate a continuous learning path for participants to drive organizational results.
Consider This Your Transformation Toolkit
Our process is designed to get to the heart of what your organization needs, and to develop custom solutions grounded in the Dale Carnegie training techniques. We follow a 5-step process, centered on workforce training.
This course reviews the Canadian Standards and Guidelines of the code of ethics of career development
Join us for an informative Resume Writing Workshop in-person where you will acquire the skills and knowledge needed to craft a winning resume with confidence and professionalism.
Learners will examine their skills, strengths, interests, and values in order to guide their education and career choices.
Learn tips and strategies for creating professional documents that are targeted, compelling and eye catching.
The course will also cover how to compose business correspondence including emails, memoranda, letters and reports, with a focus on routine and persuasive messages. A review of grammar is also included.
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