Interpret and Manage Conflicts within the Workplace

Interpret and Manage Conflicts within the Workplace course is offered by DCK Training Institute. DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs. The future of any organization is well skilled and motivated staff.

Every human being has areas of development that if addressed will significantly improve their performance and contribute to the overall success of the organisation and the community at large.

Course contents:

• Introduction to Conflict Management

• Sources of Conflict

• Positive and Negative Conflict

• Conflict Management

• Business Conflict Modes

• Selecting the Right Conflict Management Strategy

• Conflict Resolution Process

• Conflict Resolution Procedures

• Conflict Management Tips

• Plans and Strategies to Manage Conflict

• The Labour Relations Act and Conflict Resolution

• The Role of Policies and Procedures in Preventing and/or Resolving Conflicts

• Attributes of an Effective Conflict Manager

• Personal Attributes of a Good Conflict Manager

• Attributes That Must be Avoided by a Conflict Manager

• Skills Audit for Conflict Management