ITIL® 4 Foundation Certificate with Official Manual and Exam

by FutureLearn

Get first-level training in the ITIL® framework, learning the latest version of ITIL to further your IT service management career.



img Duration

5 Weeks

Course Details


ITIL® 4 Foundation Certificate with Official Manual and Exam Course by Futurelearn


ITIL® 4 Foundation Certificate with Official Manual and Exam Course by Futurelearn


What is the ITIL®?

ITIL is the accepted international standard for IT Service Management.


What is the ITIL® 4 Foundation Certificate?

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.

It teaches the fundamentals of the latest version of ITIL, and getting the certification is key for anyone looking for a career in IT service management.


What does the Certification cover?

You’ll learn about the Service Value System (SVS) – which describes how all the components and activities of an organisation work together as a system to enable value creation.

You’ll explore key concepts in the ITIL® 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be created. You’ll also learn core project management principles.

The course culminates in a one-hour multiple-choice examination for the ITIL® 4 Foundation Certificate and is a pre-requisite for the further training in ITIL® 4.

You’ll come away ITIL® certified by QA – an Axelos accredited training organisation – and ready to further an exciting career in a thriving sector.


What skills will you learn?

  • IT-enabled service delivery

  • Agile

  • Lean processing

  • Project management

  • Time management

  • Negotiating

  • Critical thinking


What you will achieve:

By the end of the microcredential, you’ll be able to...

  • Engage with key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created

  • Understand the seven guiding principles of ITIL 4

  • Apply the ITIL service value system

  • Understand the four dimensions of service management

  • Apply the ITIL practices with a focus on 15 of these, of which 7 will be covered in detail

  • Online Branch

    Online, Online, Online

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