ITIL, Information Technology Infrastructure Library is a set of detailed service practices, now known as IT Service Management (ITSM), that focuses on aligning IT services with business needs.
ITIL, Information Technology Infrastructure Library is a set of detailed service practices, now known as IT Service Management (ITSM), that focuses on aligning IT services with business needs. It consists of the processes, procedures, tasks, and checklists that can be applied by an organization toward developing strategies, delivering value, and maintaining a minimum level of competency.
It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement and having a certification in ITIL is highly recommended to manage corporate planning and business procedures and process.
Learning Objectives:
This course is intended for students with non-technical backgrounds to learn the following:
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ITIL Foundation course is a workshop covering the basic understanding of the Life Cycle and packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught.
This course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL 4 guidance.
The ITIL4 Foundation course is a 3-day course that is designed to provide IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices th...
Information Technology Infrastructure Library (ITIL) is a set of best practices that aim to create and enhance the ITSM process. The ITIL Foundation Course is the key to get involved in building a reliable, highly flexible and adaptive IT environment to serve to the varied needs of organizations.
ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches.
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