ITIL® Overview

by EQV (UK) Ltd Training Claim Listing

ITIL® (Information Technology Infrastructure Library) is a framework intended for selecting, planning, delivering, and maintaining IT services within an IT department. IT service management helps individuals manage organisation risk, build up client relations, establish cost-effective practices, and

£2995

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EQV (UK) Ltd Training Logo

img Duration

1/2 Day

Course Details

Business Benefit

ITIL® (Information Technology Infrastructure Library) is a framework intended for selecting, planning, delivering, and maintaining IT services within an IT department. IT service management helps individuals manage organisation risk, build up client relations, establish cost-effective practices, and build a stable IT environment.

ITIL contains five phases of the service life cycle: service strategy, service transition, service design, service operation, and continual service improvement. It helps to establish and enhance their overall IT service management capability and deliver maximum service value to customers.

 

Who Should Attend

Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.

 

Learning Outcomes

  • In this ITIL® Overview training course, you will get in-depth knowledge of ITIL®

  • such as what is ITIL®, ITIL® 2011, functions and processes of ITIL, service

  • lifecycle, information security management, types of SLA, and 4 Ps of service

  • management.

  • At the end of this training, you will able to enhance the overall quality of IT

  • service management in their organisation successfully. You will also be able

  • to manage IT as a service using ITIL® methodology. 

  • Holding this effective ITIL® skills will help you to get the desired job and align

  • their IT services to the needs of their customers and organisation

 

Course Content

  • Module 1: Introduction to ITIL®
  • Module 2: Definitions and Terminology
  • Module 3: ITIL® Lifecycle Service Operations
  • Module 4: ITIL® Lifecycle Service Design
  • Module 5: ITIL® Lifecycle Service Strategy
  • Module 6: ITIL® Lifecycle Continual Service Improvement
  • Module 7: ITIL® Lifecycle Service Transition
  • Leicester Branch

    Dock 116, 75 Exploration Drive, Leicester

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