ITIL® (Information Technology Infrastructure Library) is a framework intended for selecting, planning, delivering, and maintaining IT services within an IT department. IT service management helps individuals manage organisation risk, build up client relations, establish cost-effective practices, and
Business Benefit
ITIL® (Information Technology Infrastructure Library) is a framework intended for selecting, planning, delivering, and maintaining IT services within an IT department. IT service management helps individuals manage organisation risk, build up client relations, establish cost-effective practices, and build a stable IT environment.
ITIL contains five phases of the service life cycle: service strategy, service transition, service design, service operation, and continual service improvement. It helps to establish and enhance their overall IT service management capability and deliver maximum service value to customers.
Who Should Attend
Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
Learning Outcomes
In this ITIL® Overview training course, you will get in-depth knowledge of ITIL®
such as what is ITIL®, ITIL® 2011, functions and processes of ITIL, service
lifecycle, information security management, types of SLA, and 4 Ps of service
management.
At the end of this training, you will able to enhance the overall quality of IT
service management in their organisation successfully. You will also be able
to manage IT as a service using ITIL® methodology.
Holding this effective ITIL® skills will help you to get the desired job and align
their IT services to the needs of their customers and organisation
Course Content
At EQV we specialise in skills development. With a commendable 30 years of experience, we have established an excellent reputation for the delivery of highly customised and flexible training for customers nationwide.
We have built our success upon our ability to listen, offer flexibility and pay attention to detail in the whole service that we offer to our customers. We have an extensive client base including many “blue chip” companies these range from large corporate to SME’s.
Our courses are aimed at organisations from a wide range of sectors: Construction, Food, Financial, Automotive, Leisure, Public, Health, Professional and Charities.
The vast majority of our training interventions are delivered onsite at customer locations in closed group format; however, we also deliver regular closed and public scheduled courses at our headquarters in Leicestershire and offer self-study learning journeys.
Experienced and Expert trainers:
EQV has a wide group of fully employed core trainers as well as a bank of highly skilled associate trainers. This means that we can control the quality of the training and also have a large team of experts that we can use for extensive training projects.
Dedicated Account Managers:
Our Account Managers are trained to actively listen to your needs and use their extensive experience to have discussions that help scope your project and interpret your requirement and provide the best solution for you. It is their job to understand you and your organisation to give you advice on the right solutions to meet your learning and development needs.
Core Values:
Passion and Enjoyment – We are passionate about learning and enjoy and take pride in what we do.
Integrity and Transparency – We deliver what we say, when we say and are open, ethical and honest in all our dealings
Experience and Creativity – We use our experience to provide creative solutions giving best value for our customers’ specific needs
ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.
ITIL, a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
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The ITIL® Foundation Course is for candidates looking to gain knowledge and skills over 3 days in IT Service Management. ITIL is a framework IT service management which helps apply IT core functions. Candidates will learn how to understand service level management. The trainer will give candidates...
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