ITIL v4 Foundation Training & Certification

The ITIL V4 Foundation Certification & Training Course will give you the skills you need to deliver value to customers and collaborate effectively within IT teams. This course is based on the latest evolution of the ITIL framework, so you can be confident that you’re learning the most up-to-date best practices. Plus, with our expert instructors, you’ll get all the support you need to pass the certification exam.

After earning your ITIL Foundation certificate, you can advance your ITSM career via the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications.

Modules:

• The ITIL4 Managing Professional (ITIL MP) modules are:
• ITIL 4 Specialist: Create, Deliver and Support
• ITIL 4 Specialist: Drive Stakeholder Value
• ITIL 4 Specialist: High Velocity IT
• ITIL 4 Strategist: Direct, Plan and Improve
• The ITIL4 Strategic Leader (ITIL SL) modules are:
• ITIL 4 Strategist: Direct, Plan and Improve
• ITIL 4 Leader : Digital and IT Strategy

The ITIL 4 Foundation Certification provides validation of your expertise as an ITSM professional. The designation is offered by AXELOS, a global authority in ITSM and the provider of the world’s most popular framework for best practices in IT Service Management.

Passing the exam demonstrates your understanding of ITSM concepts, practices, and procedures. The ITIL® V4 Foundation certification helps the organisation to implement ITIL V4 framework, a recognised management framework that focuses on helping organisations implement services, improve the performance of IT-related activities, and deliver service excellence.

Curriculum:

• 1. ITIL 4 Overview
• Introduction to ITIL
• Key Concepts of ITIL
• 2. The ITIL Framework
• The Four Dimensions of Service Management
• The ITIL Service Value System
• 3. The ITIL Guiding Principles
• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimize and Automate
• 4. The ITIL Service Value System
• Governance
• The Service Value Chain
• Continual Improvement
• 5. Key ITIL Practices
• Continual Improvement
• Service Level Management
• Change Control
• Incident Management
• Service Request Management
• Service Desk
• Problem Management
• 6. Other ITIL Practices
• General Management Practices
• Service Management Practices
• Technical Management Practices