ITSMS 20000-1 Internal Auditor Training Course:

Learning Outcomes:

• By the end of the course you will be able to demonstrate:
• Knowledge of the techniques & tools used in IT Service Management System (ITSMS).
• Understand and prioritize the vulnerabilities and potential threats to an organization.
• Plan, conduct, report and follow up an Information Technology Service Management system
• Understand what all an ITSMS policy should contain.
• Describe the key processes required for an IT Service Management System (SMS).

Who Should Attend?

• Delegates who want knowledge to begin performing internal ITSMS audits
• Those who need to understand the techniques & tools used in Information Security System
• Risk, Information security, IT and Operations Managers and Consultants.
• Those who want a thorough understanding of ITSMS 20000-1
• IT Service Professionals
• ITSMS Process Owners

Course Content And Structure:

Course starts at 9:00 A.M. and ends approximately at 6:00 P.M. The course includes a series of presentations, Examples, Exercises involving group activities, Brain Storming, Case Studies, Readings and Sharing of Practical Experiences.