Knowledge Management

One of the pillars of knowledge based economy (KBE) is Knowledge Management (KM) because it deals with both tacit and explicit knowledge which in turn induces innovation for efficient and effective service delivery, product development and economic growth. Therefore, KM becomes a driver in supporting a knowledge driven economy and effective service delivery which are of critical importance for any organisation.

Today’s culture thrives on knowledge, and possessing knowledge gives advantages in making informed decisions or strategies to implement. Organizations have a wealth of knowledge accessible through the people they touch internally (employees) and externally (customers). Organisation that allows knowledge to go unmanaged may be giving their competitors the upper hand in the market. An organisation that can capture, store, and retrieve knowledge effectively is then capable of learning as an organisation

. A learning organisation is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organisation. Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporation into business strategies, policies, and practices at all levels of the company. This course will teach participants how to initiate a knowledge management program at work.

This Principles of Knowledge Management (KM) training course teaches you: How to implement an efficient method of collecting and using the informational assets and intellectual resources of the employees for the purpose of assisting in organisational success. How to create a system that captures knowledge purposefully for incorporation into business strategies, policies, and practices at all levels of the organisation.

How to construct the knowledge base of the organisation by improving, systematizing, retaining and making use of the intellectual resources of its employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organisation.

Outcomes:

After Completing this course, participants will be able to:

• Describe the concepts of knowledge management (KM);
• Understand emerging opportunities in the use of information, communication and technology for knowledge sharing;
• Understand when, and how to conduct a KM assessment;
• Understand the value of knowledge and information within their core business;
• Understand how to harness knowledge in management and governance matters in support of their organisations projects and programmes;
• Analyse the essential elements of the Knowledge Economy;
• Identify the essential features of the Human Capital in an organisation;
• Provide an analysis of the Structural Capital in an organisation;
• Indicate how an organisation uses its Customer Capital;
• Establish the relationship between Intellectual Capital and Knowledge Management;
• Demonstrate the potential relationship between Knowledge Management and Organisational Transformation;
• Examine the Do's and Don'ts of successful knowledge management; Interpret the knowledge management lifecycle;
• Identify the knowledge management paradigm; Understand the knowledge management models;
• Build a rationale for KM in their organisations; Develop a KM implementation in their organisations. 

Outline:

• Lesson 1: Getting Started Workshop Objectives. Analyse the essential elements of the Knowledge Economy. Identify the essential features of the Human Capital in an organisation. Lesson 2: Understanding Knowledge Management (KM) What is Knowledge. What is Knowledge Management. A Brief History. Applications in the Workplace
• Lesson 3: Do's and Don'ts Data, Information and Knowledge. The Tacit Mode. Demonstrate the relationship between Knowledge Management and Organisational Transformation.
• Lesson 4: The KM Life Cycle Understanding Episode. Acquisition. Knowledge.Integration
• Lesson 5: The New KM Paradigm Paradigms of the Past The New Paradigm Implications and Applications The Knowledge Management End Game
• Lesson 6: KM Models The Nonaka and Takeuchi Model (SECI). Wiig Model. Kakabadse Model. Boisot Model
•  Lesson 7: Building a KM Rationale Why Rationale is Necessary Building a Business Case Finding Success Stories Commonization /customization Model
• Lesson 8: Customising KM Definitions Components of a Knowledge Management Definition. Customising the Components. Creating a KMBOK.
• Lesson 9: Implementing KM in Your Organisation Gathering Support. Identifying Opportunities for Revenue Streams. Key Knowledge Management Techniques. A Map for Success. The No-Budget Scenario
• Lesson 10: Tips for Success About the Chief Knowledge Officer. Knowledge Management Skill Checklist. The Knowledge Management Imperative. The Hype Curve. Barriers and Helpers to Success
• Lesson 11: Advanced Topics The Knowledge Management Maturity Model. Absorptive Capacity. Rustiness. Process Model Types
• Lesson 12: Wrapping Up Words from the Wise. Action Plans and Evaluations.