In this course, we will explore why conflicts develop within teams. We will use root cause analysis to make our best assessment of the conflict and then learn tools that can help us as leaders move our teams out of conflict and restore and improve team productivity.
DurationConflict within a team can be disruptive and demoralizing. Conflict management is a vital skill for all leaders.
In this course, we will explore why conflicts develop within teams. We will use root cause analysis to make our best assessment of the conflict and then learn tools that can help us as leaders move our teams out of conflict and restore and improve team productivity.
Learning Objectives:
Upon completing this course, you should be able to:
Chartered Professional Accountant (CPA) is the Canadian business and accounting designation representing more than 200,000 professional accountants across the country. As part of the CPA profession in Canada, CPA Alberta is the professional organization for more than 30,000 designated accountants across the province.
Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
Course is offered by Claire Sutton Consulting Inc.
It is designed to help working professionals develop a set of core competencies to understand and effectively intervene in conflict situations.
An examination of levels of conflict from the interpersonal to the international.
With the skills gained in this course, you will be able to apply assertive communication tactics to conflict resolution.
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